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XPS 15 9550
The trackpad on my XPS15 9550 recently started lifting on the bottom edge and is unresponsive for clicking. The machine is running extremely hot and the fan is on most of the time. It seems as though Dell is aware of this issue with the battery in this model. How doe I get it replaced or order a get a new battery and the trackpad fixed? Its a great machine. I have a hard time believing that its useful life is 18 months, especially for the amount of money I spent on this. Its my fourth Dell and the shortest lived one yet and the most expensive - not to good issues to put together.
ejn63
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August 12th, 2017 10:00
You'll need to call Dell support -- and in the meantime, get the battery out of the system and out of your home/office. A swollen battery is an immediate safety hazard.
Dell-SreejithR
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August 13th, 2017 22:00
Thank you for your message.
We will be glad to assist you on this.
For better assistance, please click on my Dell username & send a private message with the service tag, registered name & email address.