Unsolved
This post is more than 5 years old
2 Posts
0
6163
XPS 15 9560 Stuck Pixel
I just noticed there is a stuck pixel on my XPS 15 , can somebody help me to fix it? My laptop has still warranty aviable, i bought it in UK on Febraury 2nd 2017, now i moved to Italy, will it be a problem if i contact Dell Italy customer service?
Stuck pixel photo:
ejn63
1 Rookie
1 Rookie
•
87.5K Posts
0
August 8th, 2017 14:00
The screen will need to be replaced. Dell has various requirements for screen replacement due to defective pixels -- see
www.dell.com/.../dell-lcd-display-pixel-guidelines
You'll also need to transfer the warranty (which may require the purchase of a warranty upgrade, since the basic 12 month depot repair warranty isn't transferrable internationally).
www.dell.com/.../4
robin994
2 Posts
0
August 8th, 2017 16:00
Thanks for the fast reply. I've already seen dell display pixel policy and my laptop should be covered by warranty since it says 1 bright pixel for XPS lines... Anyway if i send it to Dell UK customer service , will i have to pay any extra money to repair my laptop?