happiy
1 Copper

XPS 15 9560 battery dimensions

Hi. I was on a chat with Dell and the rep and his supervisor told me that current XPS 15 9560 batteries 56Whr and 97Whr are both the same physical size. Therefore, they said, both will permit installation of a 2.5inch drive. I told them that the documentation shows that the 97Whr battery is physically bigger than the 56Whr battery. They claim that they have asked the documentation department to update the user manual to show that both batteries are the same size and will permit installation of a 2.5inch drive. Is this true? Or, are they just trying to upsell me a more $$$$$ configuration?

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2 Replies
Community Manager
Community Manager

RE: XPS 15 9560 battery dimensions

Hi happiy,

Thanks for posting.

According to the reference documents, the batteries are not the same size, is not a customer replaceable item, and must be replaced by the factory.  Please contact Dell Tech Support to discuss your options. You can contact them at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session at:  http://dell.to/2v4snVm


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jphughan
5 Tungsten

RE: XPS 15 9560 battery dimensions

They are most definitely NOT the same size.  The larger battery occupies the area that would otherwise be occupied by a 2.5" drive.

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