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jkopke
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XPS 15 9560, trackpad dead zone - eliminated when disable HID-touch pad but lose gesture/two finger scroll functionality

Hello,

I recently purchased an XPS 15 9560, Windows 10 and am having the trackpad dead zone issue (the pointer does not move until I move my finger about 1/4"at which point it has perfect response / tracking / precision). Each time I start to move the pointer using the trackpad I must go through the dead zone prior to the pointer responding normally. The dead zone appears to be a circle around the spot that I touch the trackpad.

When I disable the HID trackpad device in device manager, this dead zone problem is eliminated. Is there a way to access the trackpad driver registry settings to see if there is something I can change that will eliminate the dead zone?

Alternatively, is there a way to find out which trackpad brand I have that will allow me to try a different driver? I tried the Synaptics fix but I was not happy with the two finger scroll performance even after changing the registry settings.

Thank you,

Joe

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Anonymous
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RE: XPS 15 9560, trackpad dead zone - eliminated when disable HID-touch pad but lose gesture/two finger scroll functionality

Hi ikopke,

Thanks for posting.

Here is some information from the Dell knowledgebase you may find helpful.

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jkopke
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RE: XPS 15 9560, trackpad dead zone - eliminated when disable HID-touch pad but lose gesture/two finger scroll functionality

Check your Windows version (Windows button + R, then type winver, <Enter>.

Check for Windows updates. Mine was an extremely old build. There is a chance that windows is not updating automatically. Install updates. Problem resolved in Win 10 version 1709.

Grateful to have a fully functional and non-frustrating trackpad and computer!