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gleexps
1 Nickel

XPS 15 - Dell Support Assist keeps installing the same drivers over and over

Hi, no matter how many times I follow SupportAssist's recommendation to install:

Docks/Stands Intel Thunderbolt Controller Driver

Chipset - Intel Serial IO Driver

Chipset - Intel Management Engine Interface Driver

and then reboot, it keeps telling me I need those drivers.

It did download and install a new Intel Video driver which hasn't reappeared.

Laptop: Brand new XPS 15 QHD display, windows 10.  TIA

PS why the ridiculous number of "I am not a robot" Captcha pictures and puzzles !!! :-)

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4 Replies
Mikie19598
2 Bronze

RE: XPS 15 - Dell Support Assist keeps installing the same drivers over and over

then i would uninstall the dell support assit. and manually download and install the drivers your self, you don't have to use Dell's support Assit.

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gleexps
1 Nickel

RE: XPS 15 - Dell Support Assist keeps installing the same drivers over and over

Thanks Mikie that is not a bad idea, however I did like that it prompted me to install a new video driver, and I am new to Dell so am not familiar with the website yet.

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Mikie19598
2 Bronze

RE: XPS 15 - Dell Support Assist keeps installing the same drivers over and over

yeah if you know what kind of video chip it has amd ,nvidia what ever just go on the website for that and find it there.or you could download driver booster from IOBIt that will find drivers for you to i use that.

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gleexps
1 Nickel

RE: XPS 15 - Dell Support Assist keeps installing the same drivers over and over

Hi, I seem to have mislead you. It looked like the drivers installed every time (it asked me to reboot) but in fact they did not install - which is no doubt why the Dell Updater wants to keep trying... TIA

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