XPS 15 l502x freezes during gameplay

In the Nvidia forums I´ve seen the same problems from owners of Acer, Samsung, asus and other laptops. All of them have in common the Optimus Technology.

It has problems with games, and with 3d apps, like 3ds max and Maya.

After so many drivers that nvidia has put out, with no solution, I really think it´s a design issue. I´ve seen that every laptop specs posted are from machines with 2nd gen i5 and i7.

Motherboard replacements do not fix the issue. Not yet anyhow.

Maybe it´s not a Nvidia issue, but from Intel.

I´m tired of reading pages and pages of forums with no real solution. Everyone advices to try and get your money back, and buy a laptop with AMD ATI.
Does it really have to come to this?
Are we stuck with faulty computers that no one will ever fix?

Come on Dell !!! get the faulty designer to take responsability and fix our machines !!!

But, Why the problem not appear if you don't use your AC Power and using only from the battery power?!

It's can't be an Nvidia problem,

it's can be only the Motherboard.

so many people ask dell to replace their MB and everything is ok after it.

So what is the solution?

Replacing the MB will not fix it anymore?

Have you contacted Dell Support yet?  If not, why not?

us.battle.net/.../1127000419

nvidia-optimus-freeze.chosen-one.net

www.projectcwal.com/.../m11x-freezing-issue-in-world-of-warcraft

forums.nvidia.com/index.php

forums.nvidia.com/index.php

Some examples of what´s happening.

My DELL XPS L502X is having the same problem that you mentioned above. It freezes when running games like Warcraft and WOW, and I cannot restart the program unless I restart my laptop. From the WOW forum, I learnt that the other XPS L502 owners encounter this problem too. If you guys find any solution to this, please keep me informed. Thanks you so much.

Finally, got my motherboard replaced yesterday everything seems to run fine except for the woofer which they will be fixing soon...

In my case i think it was the motherboard that had some power issues....

i hope this helps you guys.

TanveerSk, its good to know that but how you convinced Dell to replace your motherboard?

what you told them in the support? and did you sent you laptop to their lab for this replacement?

thank you!

I would also like to know what you did. A couple of weeks ago I spent like 3 hours online, with a guy who didn´t know how to check a driver version, or how to enable the GPU. He started looking around the Intel video driver config.

I asked him if it was his first time doing support, and if he even knew where to activate the GPU. He started giving excuses, so I told him, "Thank you for wasting my time", and then terminated the chat.

Today i call to Dell support and told them my problem and they told me that "This is a problem with your windows" and "You need to scan your pc for viruses" and "You need to format your computer and reinstall the windows".

:(

I don't know what to do.

How to format my pc and scan for viruses will fix an hardware issue?

and yes i did not send laptop anywhere instead a technician came to my home and replaced it within minutes....overall I HAVE TO SAY Great Customer service from Dell..

I think you can probably say that you already reinstalled windows, already tried the last drivers available for download at dell.com. and also the ones from Nvidia.com

It didn´t work for me...  but hopefully for you it will.

They told me to do a system diagnostic , In the diagnostic there is no a NVIDIA 540M check or AC Power check so there is no way to check if this is the problem I DON'T KNOW WHAT TO DO, THEY DON'T WANT TO FIX MY PC!!! PLEASE, DELL, TELL ME WHAT TO DO TO FIX THIS FREEZING!! :( i cannot play anymore with my pc, IT'S A NEW PC, why i got it with a problem?!

Contact Dell support via chat.  Tell them about your Diagnostics results.  The diagnostics check the Dell system components, not third party components.  You may have to contact them several times to resolve issue..  Sometimes they will take control of your PC to analize problems.  IF you are not satisfied ask them to escalate the issue to a more knowledgeable engineer. There are some very good people there.   If you still don't get satisfactory resolution go to Dell Facebook page:  www.facebook.com/dell

At top of the page click on "Get Started" and answer the questions.  This gets you into the Problem Resolution group.  You may get better help here.

Here you go.

l502xcrash.blogspot.com

Hope this helps