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XPS 15 screen turning ON and OFF randomly
I have dell xps 15 the laptop screen is turning ON and OFF after regular interval.
I have connected laptop to another screen, same thing is happening on external screen also.
I have updated nvidia and intel graphics driver also same thing persist.
I have cleaned and done thermal pasting also. Sam thing persist.
If I uninstall the intel graphics driver then the thing is not happening.
Can any one help me on this?
Thank you.
ulric_469
5 Posts
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September 24th, 2017 04:00
any one has solution for this>?
robert p
9.4K Posts
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September 25th, 2017 07:00
Hi ulric_469,
Thanks for posting.
Which model XPS 15 do you have, and what OS are you running? Thanks.
tanulalbalpal
2 Posts
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September 25th, 2017 08:00
I'm on XPS 15, windows 10. any solution here?
ulric_469
5 Posts
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September 25th, 2017 08:00
Hi robert.
The model is l502x
Im currently running win7 64 bit
robert p
9.4K Posts
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September 26th, 2017 04:00
Ulric_469,
From your description, since the video is affected both internally and externally, it appears that the GPU or video card may be having problems. Please perform a systems diagnostics check by pressing F12 at startup and contact Dell Tech Support for further troubleshooting.
robert p
9.4K Posts
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September 26th, 2017 04:00
Hi tanulalbalpal,
Thanks for posting.
Unfortunately the L502x has not been tested with Windows 10 http://dell.to/2xCRnDx
so, therefore support from Dell would not be available.
ulric_469
5 Posts
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September 26th, 2017 07:00
I have diagnostic the video card and gpu it has been passed.
ulric_469
5 Posts
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October 5th, 2017 09:00
Hey Robert.
Im waiting for your reply.
Can you please provide me any work around.