ulric_469
1 Nickel

XPS 15 screen turning ON and OFF randomly

I have dell xps 15 the laptop screen is turning ON and OFF after regular interval.

I have connected laptop to another screen, same thing is happening on external screen also.

I have updated nvidia and intel graphics driver also same thing persist.

I have cleaned and done thermal pasting also. Sam thing persist.

If I uninstall the intel graphics driver then the thing is not happening.

Can any one help me on this?

Thank you.

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8 Replies
ulric_469
1 Nickel

RE: XPS 15 screen turning ON and OFF randomly

any one has solution for this>?

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Community Manager
Community Manager

RE: XPS 15 screen turning ON and OFF randomly

Hi ulric_469,

Thanks for posting.

Which model XPS 15 do you have, and what OS are you running?  Thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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tanulalbalpal
1 Copper

RE: XPS 15 screen turning ON and OFF randomly

I'm on XPS 15, windows 10. any solution here?

Tanushree Pal

I love technology & Healthcare

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ulric_469
1 Nickel

RE: XPS 15 screen turning ON and OFF randomly

Hi robert.

The model is l502x

Im currently running win7 64 bit

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Community Manager
Community Manager

RE: XPS 15 screen turning ON and OFF randomly

Ulric_469,

From your description, since the video is affected both internally and externally, it appears that the GPU or video card may  be having problems.  Please perform a systems diagnostics check by pressing F12 at startup and contact Dell Tech Support for further troubleshooting.  


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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Community Manager
Community Manager

RE: XPS 15 screen turning ON and OFF randomly

Hi tanulalbalpal,

Thanks for posting.

Unfortunately the L502x has not been tested with Windows 10 http://dell.to/2xCRnDx

so, therefore support from Dell would not be available.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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ulric_469
1 Nickel

RE: XPS 15 screen turning ON and OFF randomly

I have diagnostic the video card and gpu it has been passed.

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ulric_469
1 Nickel

RE: XPS 15 screen turning ON and OFF randomly

Hey Robert.

Im waiting for your reply.

Can you please provide me any work around.

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