2 Bronze

XPS 15Z battery is suddenly not charging and the status light is blinking orange steadily

This laptop was purchased in August 2011. Up until about two hours ago, the battery worked perfectly fine and charged normally. I have been using the computer more frequently as of late, particularly on battery power, and I've noticed that even though I have it on power saver, the battery has been running down faster than it has in the past. Today, the only thing I've done differently is that I've performed quite a few battery-sucking tasks while on battery-only. But everything else was the same. Now I'm receiving a consistently blinking orange battery status light and when I press the battery status button on the chassis, all 5 lights do not light up. Instead, lights 1, 3, and 5 blink and then go out.

Normally, with other laptops, I might remove the battery altogether when on AC power or if something goes awry, I'd power down and remove the battery altogether and let everything cool off. But I can't remove the battery in this computer without removing the whole chassis. And I've powered down twice to no avail.

Has anyone else experienced this? If so, what was your solution? Is this a common problem with this model? Please help if you can!

Thanks,

Erin

0 Kudos
17 Replies
7 Gold

Re: XPS 15Z battery is suddenly not charging and the status light is blinking orange steadily

I am not understanding your problem.

Why aren't you connecting up your AC adapter to recharge the battery?

0 Kudos
2 Bronze

Re: XPS 15Z battery is suddenly not charging and the status light is blinking orange steadily

I am connecting it up. It's connected right now. But the battery is not charging and the Dell Battery Health Meter states that Battery Charging is Disabled even though I haven't disabled it. The adapter works fine and the computer is powered up and working -- but only when connected via the adapter. Battery life is currently listed at 36% and not charging. Even though the adapter is connected.

Moderator
Moderator

Re: XPS 15Z battery is suddenly not charging and the status light is blinking orange steadily

Hi Erinhdailey,

In Dell Quickset, click on Dell Battery Meter, and uncheck the box that says Disable Battery Charging, and click Ok and restart your computer.

Thank you

Royan

0 Kudos
2 Bronze

Re: XPS 15Z battery is suddenly not charging and the status light is blinking orange steadily

Hi Royan -- I had tried that last night twice and it didn't work for some reason. I tried it again this morning after leaving the computer off all night and it worked. Thank you for your help. I'll know now what to do if this happens again.

Erin

0 Kudos
Not applicable

Re: XPS 15Z battery is suddenly not charging and the status light is blinking orange steadily

Hello, I have the same problem! My laptop is 6 months old and since yesterday, when i plug it, it says plugged in but not charging. and the orange light is flashing nonstop too. My laptop doesnt charge anymore, I'm using windows 7, the battery is only 6 month old and i verified all the battery option and it is supposed to charge! The box ''don't charge when plugged in'' is NOT CHECKED. please help me

0 Kudos
Not applicable

Re: XPS 15Z battery is suddenly not charging and the status light is blinking orange steadily

my latop is a dell xps 15z

0 Kudos
Moderator
Moderator

Re: XPS 15Z battery is suddenly not charging and the status light is blinking orange steadily

Hi AlexisP1,

Welcome to the Community. Since the battery is 6 months old, you can contact Dell Technical Support in your region.

Thank you

Royan

0 Kudos
Not applicable

Re: XPS 15Z battery is suddenly not charging and the status light is blinking orange steadily

Hi I'm having the same problem with my battery, when i click on the battery meter in my control panel the "turn off battery charging" box is unchecked however it still says that battery charging has been disabled under the capacity level, not sure if i'm taking the right steps there is not disable battery charging box.

my laptop is also a XPS 15z

0 Kudos
Not applicable

Re: XPS 15Z battery is suddenly not charging and the status light is blinking orange steadily

I have an XPS 15z.  It is the 3rd Dell laptop I have had but am very disappointed with the quality.  Had to have it serviced because the case was so sharp around the edges it literally was cutting my hands.  After having a technician come to my house 2 times I eventually had to send it in to the service center and when it came back it was slightly better but still not great.  Now I am having battery problems.  The computer works fine when connected to the A/C charger but when  I unplug it and use battery power only it shuts down almost immediately.  Then it will allow me to reboot but after a couple of minutes it will shut down again.  The battery indicator says battery is 100% full so am not sure what is going on.

0 Kudos