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2 Bronze

Re: XPS 15z construction problems....

more and more people seem to have the same problems...

did dell never test the laptops before signing up with cypress as a supplier?

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2 Bronze

Re: XPS 15z construction problems....

ps, sorry, wrong topic.

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1 Copper

Re: XPS 15z construction problems....

the trim around my screen is coming apart in the left hand corner, looks just like your picture. The chrome trim around the edge is also loose. I've had this for about three weeks now.

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1 Copper

Re: XPS 15z construction problems....

Hi.  I'm a first time Dell buyer.  Got my XPS 15z just over 5 weeks ago.  Love it...but... I'm quickly realizing within 10 mins of internet searching that there are some pretty common and fundamental issues with the machine, issues that I have experienced/am experiencing also.  (1) outer edge chrome trim coming undone (who the h...designed that?  I'm no design expert, but a glued on removable piece on the outer edge of a mobile device?!?!  Even I know not to build that!)  Not only is it falling off after 5 weeks (!) - and I take good care of my laptop and handle it gently - but the chrome is rubbing off and one can see the cheap plastic (?) it is made of underneath the painted on chrome!!!!  (2) skipping mouse pad....and here I thought it was my thumbs and an overly sensitive mouse pad...but no, many many owners have this same issue.  I fear what some other have had (screen issues, overheating issues... which I have yet to experience and hope not too.   I'm not a gamer...just a regular business guy with basic computer needs.  So it's not like I'm running this machine ragged.

No computer after 5 weeks should be displaying "wear and tear" like mine does when it has been babied...it's as if the rims on my new car started to corrode and chip away after 4-5 weeks of use....it's a design flaw.

So given I am new to Dell, pls give me the first 2-3 steps I need to take to solve these issues listed above. What should I expect from Dell after purchase service?

Thank you

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1 Copper

Re: XPS 15z construction problems....

Hello,

I have had my Dell XPS 15z for about 6 weeks and have some of the same problems you have had.

(1) Chrome plating coming off

(2) The bezel around the bottom edge is loose in places

I am careful and delicate with my laptops but it doesn't seem to matter, Others are having the same problem.

I called tech support, he said because it was cosmetic issue they wanted me to mail the PC to a repair center with a 5 to 10 day turnaround time frame.

After Speaking with a Manager they said they would send a technician for an in home repair. This was acceptable to me, however I never received a call to schedule the repair. You can check the status of you service repair number online

Mine shows CANCELLED

Now I am trying once again to get tech support to send someone to fix it.

I have made 3 calls spoke with 3 different people and now cancelled

This is very frustrating.

Good luck with your issues!  

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1 Copper

Re: XPS 15z construction problems....

Thx for the quick reply.  I'm really hesitant to take this up with Dell.  It's my first Dell and from what I am reading throughout this forum (not just XPZ 15z related), dealing with Dell Support seems 100x more frustrating than this cosmetic issue.  I guess that's their strategy.  Heaven forbid they make buying the darn thing annoying...but support, totally different beast.  Also, I'd be wary of tech support opening up the computer just to replace a plastic chrome trim.  The trim is delicate as it is...and taking anything else apart on the machine to get to it is like the Sugar Mama getting botox on her forehead but the plastic surgeon is going to get at is via her rear end.  BAd analogy, but you get my drift: not sure it's worth the pain.  I'm even more wary of Dell offering a new computer...'cause I'm reading they likely ain't new computers.  Given the delicate nature of this machine, I'd hate to get one that was refurbished from Louis the Juggler of laptop computers and chainsaws.  

As for solving my issue ith the chrome, I'm tempted to super glue it myself.  Given it's really only plastic, one has to use a plastic safe glue that wont eat at the trim itself or the metal it's supposed to adhere to.  Half as bad would be the glue eats the cheap chrome finish but sticks well.  Gonna have to find a very fine applicator if I go this route.  

Ahhhhhh...I quit a job where all my laptops where supplied: IBM/Lenovo Thinkpads.  It's likely the only thing I regret about quitting.  Those things were beasts...tough as nails...(yes heavy and not so esthetic...) but you could tapdance on them and they would not break.  I dropped many of them from waist high and NEVER had one issue (breakage or performance)

LEsson I've learned: be warry of 1st generation anything...xps 15z...xbox 360...Pinto...  😉

Best of luck with your dealings with Dell.  Be patient Grasshopper!

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1 Copper

Re: XPS 15z construction problems....

I would be extremely wary of getting it fixed by Dell. My screen was faulty so I had it replaced. However, the Dell technician couldn't open up my laptop and ended up cracking the chrome trim around the edge as well as cutting his finger. When I questioned him he said it couldn't be replaced so I called up Dell and complained and they agreed to replace the part. If I had known it would be so much trouble I probably wouldn't have bothered.

The chrome trim is actually part of the palm rest so that whole part had to be replaced. He had to take EVERYTHING apart just to replace the trim and in the end he couldn't even do it probably. The chrome trim still doesn't fit properly over the laptop, but it has stopped moving and appears to be slightly less flimsy. I would complain again but I don't want another Dell technician breaking something else on my laptop. So that's something to keep in mind when you want to get something fixed.

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1 Copper

Re: XPS 15z construction problems....

Just in regards to the overheating issue, a workaround I do when I play games is "turn off battery charging until next reboot". To me it still gets hot but not hot enough to shutdown (i had it overheating so bad previously, that the power shutoff). Also upgrade to the A05 bios which has new temperature algorithms/thresholds to prevent overheating.

I am also a first time buyer and my battery/mobo/power supply died with 2.5 months of use. I also baby my laptop around and the flimsy chrome trim is about to fall off. It rattles if I shake the laptop.

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Re: XPS 15z construction problems....

Yeah my chrome trim has come off and I would like to know what I can do it

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Re: XPS 15z construction problems....

Same problem for me.  On the right side of the touch pad where my wrist sits.  The loose trim has split and cuts into my wrist.  I'm going to put a piece of clear tape on it.