Spassvogel
2 Iron

XPS 17 (L702X) Coming out of Hibernation or Sleep, screen stays dark.

I googled around and didn't find many similar incidents.  My XPS 17 (L702X) has recently developed a problem that is driving me batty.  About 60% of the time when it wakes up from hibernation or sleep, the computer comes on, but the screen doesn't.  I confirmed video from the HDMI port was working, but the LCD stays dark.  I tried setting the programmable softkey to the command that toggles your screen on and off, but when the laptop has dark screen problem that key doesn't do anything. 

The only way I can get the screen to come back on, is to do a hard reboot (pushing power until it goes off, then pushing power again).  The screen comes on 100% of the time when I do this.  Any ideas? 

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4 Replies

RE: XPS 17 (L702X) Coming out of Hibernation or Sleep, screen stays dark.

Hi SPASSVOGEL,

Thank you for writing to Dell Community Forum.

Please update the chipset and video drivers from our Dell Support site.

Please private message us the service tag of the system along with your email id

To private message: please click my DELL-username and send me a Private Message

(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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Spassvogel
2 Iron

RE: XPS 17 (L702X) Coming out of Hibernation or Sleep, screen stays dark.

All right, I will send you a PM soon.  Thanks for the response. 

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Spassvogel
2 Iron

RE: XPS 17 (L702X) Coming out of Hibernation or Sleep, screen stays dark.

Never heard from the guy, so my question still stands.  Any ideas?

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Spassvogel
2 Iron

RE: XPS 17 (L702X) Coming out of Hibernation or Sleep, screen stays dark.

Problem is just getting worse now.  Still no ideas eh?

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