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XPS 17 NEW adapter plug loose and falls out?!?!

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Recently purchased the XPS 17 laptop, and first thing I noticed when I plugged in the adapter is that there is entirely too much play, it flops down and has fallen out quite a few times already.  Have several other DELL laptops and those are still nice and tight even after years of use~ did they give me the wrong one??  I see no reason why a brand new plug/laptop should be this loose?

dhughes

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Re: XPS 17 NEW adapter plug loose and falls out?!?!

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There is a simple resolution. Dell has not provided the @malkboy explanation to it phone support, engineering, tech, Terry_B or its partners.

Dell has not made an official statement regadring the design, the problem or a fix. Until then we can assume its a problem because we the customers don't like it.

@melkboy - were it the case that this is the design to prevent the cost of replacing a motherboard, etc., then Dell should so say. As it is Dell has burdened the cost of replacing my XPS17 2x, sending me an XPS 15, providing a daughterboard repalcement, 3x a new powercord and my loyalty and business. I have BEGGED to peak to someone with knowledge and no one has come forward to make your explanation.

@Terry_B has provided the best communication and there has been no communication from him to this effect.

Its a bad design, Dell's intent was not to prevent damage from tripping. Dell is running away from its customers and this problem.

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RE: XPS 17 NEW adapter plug loose and falls out?!?!

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4 year old XPS 17 on 3rd motherboard, 1 daughterboard, and 3rd time having it "fixed" , I have 3 days left on my warranty and it still falls out. Complained and now I am at the end of my rope. Easily falls out 10-15 times a day. Sitting on one pillow of my couch with the laptop on the next pillow makes it fall out. Holding the laptop level and typing makes it fall out. Etc etc. I wish I could offer a suggestion. I even tried taping it, which was simply a mess

What fall out? Your motherboard, daughterboard or the DC Jack? If you're referring to the 'Jack' problem, then there is a fix on ebay. Search for 'Dell xps 17 loose jack fix'. It is the only remedy and many seemed to be happy with the permanent fix.

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Re: XPS 17 NEW adapter plug loose and falls out?!?!

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The plugs are loose this way when jerked from the side and the plastic is broken.


Report Unresolved Customer Service Issues
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Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Hi,

Welcome to the Community. You may have to have the motherboard repalced. Contact Dell technical suppor in your region as your under warranty.

Thank you

Royan

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Re: XPS 17 NEW adapter plug loose and falls out?!?!

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If "recently" is less than 21 days from shipment, have the system replaced entirely - you have that right.

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Re: XPS 17 NEW adapter plug loose and falls out?!?!

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it's brand new and was like this the day I first plugged the Adapter in~ nothing around it is broken...the plug just doesn't fit as it should.

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Re: XPS 17 NEW adapter plug loose and falls out?!?!

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delivery was on May 18th, didn't unpack until later on~ and then didn't actually use it or set it up right away... then, came online to see if I could find out anything on it.  I have seen other posts from new owners that mention the same thing...but, last time I checked no one had replied to that post.

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Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Can you tell me the fastest way to do that...seems that when I go to find help or contact info I end up going in circles, which is why I finally came here to post.

thnx

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Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Which Country did you purchase the system from

Royan

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Re: XPS 17 NEW adapter plug loose and falls out?!?!

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The U.S. I assume, I bought it here on this site.

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Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Call 1-800-624-9896, and punch in your Express service Code, which is on a sticker at the bottom of your laptop, to be routed to the XPS dept, or you can call on 1-866-566-2055.

Thank you

Royan

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