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dhughes1
Silver

XPS 17 NEW adapter plug loose and falls out?!?!

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Recently purchased the XPS 17 laptop, and first thing I noticed when I plugged in the adapter is that there is entirely too much play, it flops down and has fallen out quite a few times already.  Have several other DELL laptops and those are still nice and tight even after years of use~ did they give me the wrong one??  I see no reason why a brand new plug/laptop should be this loose?

dhughes

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808 Replies
speedstep
Diamond

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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The plugs are loose this way when jerked from the side and the plastic is broken.


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Moderator
Moderator

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Hi,

Welcome to the Community. You may have to have the motherboard repalced. Contact Dell technical suppor in your region as your under warranty.

Thank you

Royan

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ejn63
Diamond

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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If "recently" is less than 21 days from shipment, have the system replaced entirely - you have that right.

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dhughes1
Silver

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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it's brand new and was like this the day I first plugged the Adapter in~ nothing around it is broken...the plug just doesn't fit as it should.

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dhughes1
Silver

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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delivery was on May 18th, didn't unpack until later on~ and then didn't actually use it or set it up right away... then, came online to see if I could find out anything on it.  I have seen other posts from new owners that mention the same thing...but, last time I checked no one had replied to that post.

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dhughes1
Silver

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Can you tell me the fastest way to do that...seems that when I go to find help or contact info I end up going in circles, which is why I finally came here to post.

thnx

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Moderator
Moderator

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Which Country did you purchase the system from

Royan

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dhughes1
Silver

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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The U.S. I assume, I bought it here on this site.

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Moderator
Moderator

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Call 1-800-624-9896, and punch in your Express service Code, which is on a sticker at the bottom of your laptop, to be routed to the XPS dept, or you can call on 1-866-566-2055.

Thank you

Royan

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