ajskupa
1 Nickel

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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i'm thinking the issue it that the power port is recessed too far into the laptop housing so the power plug is not fully inserted. either way i wish dell would do something to fix this problem. this post has been open for 8 months and still no fix?!?!?

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bearshark
1 Nickel

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Received my new unit today - unsurprisingly, there's no change to the power supply issue. At the least, I've got a top panel that's no longer sticking up incessantly, and a proper sticker on the bottom of the unit (different service tag number as well)

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woodyth
1 Nickel

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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8 months is amazing when something is wrong. but they dont have to deal with it on a daily basis, so no worries for them. i have been through every angle i can try to get this fixed but nothing. i think its a lost cause guys. 

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bearshark
1 Nickel

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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So, any update? Got the new unit, and, as above, nada difference...

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ortak
1 Copper

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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I found a solution after playing around with all kinds of methods-even Velcro.  Velcro worked for a while but wore out.  My latest invention for my XPS is a piece of an old spring shaped into an omega symbol.  On the XPS the power cord is right next to the lock down slot.  I place the cord into the loop of the spring and compress the spring and insert the spring tips into this slot.  This really works out fantastic.  But again it might only work on the XPS.

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cpuzder
2 Iron

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Ha, amazing.

Last night I was playing SimCity. Apparently I was laying zone tiles too hard has my power cord kept falling out as I sat  in my lounger couch. I wasnt even using the touch pad, i was using a USB mouse.

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woodyth
1 Nickel

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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i dont think anything is gonna change with this, i mean its been 8 months already, i keep getting told, watch the forums the solution will be there. not so much

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drhodesumr
1 Nickel

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Dell has really screwed this one up.  

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Screavics
1 Nickel

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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Same thing for me, using USB mouse & just typing away on the keyboard. Next thing I know the laptop is "lagging" ALT+Tab oh lookie.... power cord unplugged. Dell XPS 17 really regret this purchase

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cpuzder
2 Iron

Re: XPS 17 NEW adapter plug loose and falls out?!?!

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that is a fact. Terry_B I believe is honsetly working on it as much as he could and more than anyone in a call center. but this is absolutely horrible.

I created a petition, let's all sign this and try to do something here.

www.change.org/.../we-the-undersigned-request-that-dell-resolve-the-unusably-loose-power-connection-...