keving27
1 Copper

XPS 9350 Display colors look washed out

I received a replacement laptop from Dell to replace a defective XPS 13 9343.  They sent me a 9350 model (the warranty states Dell will send me an equal or better system replace my defective laptop).

However the monitor on the replacement seems like it's substantially lower quality.  The listed specs are:

9343:
13.3 inch UltraSharp(TM) QHD+ (3200 x 1800) InfinityEdge touch display

9350 replacement:
13.3" QHD+ (3200 x 1800) InfinityEdge touch display

As you can see from this photo of the laptops side-by-side, the 9350 (LEFT) whites look very washed out.  The white is almost a yellow compared to the 9343 (RIGHT).  The difference is very noticeable:

http://52.24.33.188/dell.jpg

My questions are:

1) is there a settings in the Intel HD Graphics control panel to adjust the "whiteness" of the display?  Or in Windows?  (the new replacement is an upgraded Windows 10 vs Windows 8.1 on the old laptop).

2) could this be a problem with the monitor itself?  A sub-standard or defective monitor?  Is there a way for me to check what the monitor is to determine if it's a lower quality monitor?

3) or does the 9350 just ship with a lower quality monitor?  What feature of the monitor determines "whiteness"?  Contrast ratio?

4) what are my options?  I don't know too much about laptop displays, but paying a few hundred more for an upgraded display and then seeing the "whites" look almost yellow has me disappointed

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2 Replies
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DModi
1 Nickel

RE: XPS 9350 Display colors look washed out

Did you ever get an answer to this? I received a replacement screen for my M3800 and it's clearly an inferior screen/panel. Has the same yellow-ish washed out look compared to my old one which was a lot more vibrant.

Did you find the settings?

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keving27
1 Copper

RE: XPS 9350 Display colors look washed out

Unfortunately it wasn't a settings problem.  The monitor on the newer 9350 was simply inferior -- not as crisp and white as the 9343.

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