Highlighted
Olmstead
1 Copper

XPS 9350 Support Assist has detected a failing component that requires immediate attention

We have a Dell XPS 9350 that has randomly been popping up a message window from Dell Support Assist saying that it has detected a failing component that requires immediate attention.  it then wants you to log into our Dell account (I assume to start the support process since we are still under warranty).  What is weird is that under the "Failure Description" to the left of the message it has "Hard Drive - Not Installed".  Of course there is no hard drive, it is the SATA and there is no external drive attached.

Any thoughts, suggestions?

0 Kudos
1 Reply
Moderator
Moderator

RE: XPS 9350 Support Assist has detected a failing component that requires immediate attention

If the Device Manager shows all of the internal drives, and there are no bangs on any other component, then I doubt that you actually have a hardware issue. Sounds more like a fault of the DSA software.

0 Kudos