1 Copper

XPS 9530 - Blue Screen (hal.dll, ntoskrnl.exe)


This is a relatively new computer. Only a week or so old... Yet, I've experienced more than my fair share of Blue Screen Errors (12 and counting!!). Reading some of the other users' troubles, I guess it's a hard drive issue. Here are the summaries of the last 3 errors:

Dump FileCrash TimeBug Check StringBug Check CodeParameter 1Parameter 2Parameter 3Parameter 4Caused By DriverCaused By AddressFile DescriptionProduct NameCompanyFile VersionProcessorCrash AddressStack Address 1Stack Address 2Stack Address 3Computer NameFull PathProcessors CountMajor VersionMinor VersionDump File SizeDump File Time
011715-6265-01.dmp 17/01/2015 06:59:43   0x00000133 00000000`00000001 00000000`00001e00 00000000`00000000 00000000`00000000 hal.dll hal.dll+548b0         x64 ntoskrnl.exe+14f1a0         C:\Windows\Minidump\011715-6265-01.dmp 8 15 9600 316,272 17/01/2015 07:00:34
011515-9734-01.dmp 15/01/2015 09:50:47   0x00000133 00000000`00000001 00000000`00001e00 00000000`00000000 00000000`00000000 hal.dll hal.dll+54800         x64 ntoskrnl.exe+14f1a0         C:\Windows\Minidump\011515-9734-01.dmp 8 15 9600 321,904 15/01/2015 09:51:49
011415-6093-01.dmp 14/01/2015 18:46:08   0x00000133 00000000`00000000 00000000`00000501 00000000`00000500 00000000`00000000 hal.dll hal.dll+51c1         x64 ntoskrnl.exe+14f1a0         C:\Windows\Minidump\011415-6093-01.dmp 8 15 9600 322,968 14/01/2015 18:46:58

If you can't read the whole table, here's a link with the same info.

I've noticed that it usually happens when I put the computer to sleep (closing the lid). When I try to turn it back on hours later, the device shows the lockscreen but is completely unresponsive - and I get an email (from Soluto) telling me that it experienced a blue screen error. So, I power it off manually then turn it back on and start using it normally again.

Also, the online Dell Diagnostics says everything's fine - as does the boot maintenance check.

Other than the crazy number of blue screens, rather silly trackpad design and questionable speaker positioning - I love this device. Please help!!

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1 Reply
5 Iridium

RE: XPS 9530 - Blue Screen (hal.dll, ntoskrnl.exe)

Return the laptop. I would not be messing around with it.

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