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monsieurtalbot
1 Nickel

XPS 9530 touch screen stops responding (how to fix)

Hello, I figured I'd share a (not so obvious) solution to a stupid little problem I have been experiencing with my new Dell XPS 15 - 9530 touch screen laptop.

After a period of time, the screen would stop responding until a sleep, restart, or until I disabled and re-enabled the touch screen in device manager.

TURNS OUT - Dell is shipping these out with a kind of wonky setting...  Go your device manager (Google it if you don't know what it is) 

THEN - goto "Human interface devices" and double click on the "USB input device" - if you have more than one, disconnect any external mice you may have attached.

FINALLY - goto the "Power Management" tab and uncheck "Allow the computer to turn off this device to save power"... 

This has so far solved my issue...  and hopefully saves someone from a tech support call.

*******UPDATE - I had my system replaced and for some reason even with these modifications I was starting to have the screen problems again (after a long time perfect performance)...  SO - just to be safe, go back in to the device manager and turn off those same power management settings under "universal serial bus controllers"

The ones for mine (with all external devices disconnected) were Both "Generic USB Hub" and all 3 "USB Root Hub" devices (Including USB Root Hub xHCI)...  it ended up being all of them.

To reiterate, I disabled the power management on the internal USB hubs that power the mouse, keyboard and likely the touch input part of the screen.  

SO FAR - I have had no further problems...  I had to sacrifice some battery life, but I no longer am poking my screen to death in anger.  lol

18 Replies
James2k
3 Silver

RE: XPS 9530 touch screen stops responding (how to fix)

Excellent find! I came across the same problem and was looking for a fix. Touch screen was not responding to any touch input as described unless rebooted, powered off etc.

Unchecking the turn off to save power option on "USB Input Device" immediately re-enabled the touch screen again.

What was strange is it appeared it had stored the touch command I tried (Pressing of Start Menu icon) when it wasn't functioning in memory, because as soon as I changed the above setting in Device Manager, the Start menu popped up. So perhaps a driver issue is at play here.

The general problem however might not be just be a simple setting issue though, could be more to it, however your workaround is great! Dell should take note of this, as I'm sure more owners of the new XPS 15 will come across this.

Have you observed any drastic battery consumption issues since performing this change? I've only just done it so I can't really gauge it, but as its a power related setting we've disabled, I'm curious!

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monsieurtalbot
1 Nickel

RE: XPS 9530 touch screen stops responding (how to fix)

I've only been running it a day - but I can imagine its a little more battery thirsty now, i'd rather have a fully working touch screen though...  lol

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James2k
3 Silver

RE: XPS 9530 touch screen stops responding (how to fix)

Of course. Thanks for the workaround!

Its something Dell need to look into though regardless. Trading battery life for a function that should already work isn't acceptable. I haven't however noticed any specific drivers or software provided by Dell related to the touch screen, makes me think it could be an upstream issue with Windows 8.1 itself.

Power Management looks to be the area of interest as proven with your workaround.

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monsieurtalbot
1 Nickel

RE: XPS 9530 touch screen stops responding (how to fix)

Indeed - after using it on battery for a while, it does probably take an hour off your total usage...  I went from a 9 hour average to about 7.5 or 8 average...  95% after browsing the web for about 40 minutes...  

Really isn't terrible when you have a fully functioning computer.

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James2k
3 Silver

RE: XPS 9530 touch screen stops responding (how to fix)

Interesting stuff, thanks for posting your findings. I would agree, I can certainly live with the battery life loss, for a reliable touch screen!

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jimhorn1
1 Nickel

RE: XPS 9530 touch screen stops responding (how to fix)

This was a very good thread for me also I have Inspiron 3521 and had the same issue of touch screen stop working. I think it has to do with drivers as noted previously because my issue started after an update relating to ""Intel Corporation - Storage Controler - Intel(R) 7 Series Chipset Family SATA AHCI Controler"" which I think involves the intel HD graphics installed on my system.

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speedplane
1 Nickel

RE: XPS 9530 touch screen stops responding (how to fix)

Works for my Dell XPS 15 laptop, great thank you!  Dell ... you should really fix this.

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briguy453
1 Copper

RE: XPS 9530 touch screen stops responding (how to fix)

Absolutely wonderful. Your trick worked! Thank you so much for posting such a helpful and out-of-the-box fix.Honestly, I cannot remember the last time I found the solution to a strange problem so quick.

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monsieurtalbot
1 Nickel

RE: XPS 9530 touch screen stops responding (how to fix)

*******UPDATE - I had my system replaced and for some reason even with these modifications I was starting to have the screen problems again (after a long time perfect performance)...  SO - just to be safe, go back in to the device manager and turn off those same power management settings under "universal serial bus controllers"

The ones for mine (with all external devices disconnected) were Both "Generic USB Hub" and all 3 "USB Root Hub" devices (Including USB Root Hub xHCI)...  it ended up being all of them.

To reiterate, I disabled the power management on the internal USB hubs that power the mouse, keyboard and likely the touch input part of the screen.  

SO FAR - I have had no further problems...  I had to sacrifice some battery life, but I no longer am poking my screen to death in anger.  lol

0 Kudos