Highlighted
1 Copper

XPS 9550 BSOD after BIOS update

Jump to solution

Have someone else experienced the problem with the VIDEO_TDR_FAILURE BSOD after BIOS update - Dell XPS 15 9550 1.2.21?? It usually happens after sleep/monitor off. After downgrading to BIOS 1.2.19 i no longer experience the problem. 

0 Kudos
1 Solution

Accepted Solutions
Highlighted

RE: XPS 9550 BSOD after BIOS update

Jump to solution

Same problem here after updating video driver and BIOS.

Dell support: when about 10-20 people report sudden identical problem after a specific driver update, do you REEAAALLLLYY think it's best to ignore the obvious problem and post an outdated youtube video instead of filing an internal bug report? You are just delaying a solution and reducing the speed of Dell processes to fix this problem... This isn't one guy posting a badly defined problem, it's lots of people posting the identical problem. It really shouldn't be so hard

P.S.: Problem is better described here: http://forum.notebookreview.com/threads/xps-9550-latest-intel-graphics-drivers-are-bad.803339/

It's actually the graphics driver, not the BIOS.

SOLUTION: Roll back from faulty version 21.20.16.4590 to last working version 21.20.16.4531. You can download the older, working driver here: http://www.dell.com/support/home/de/de/dedhs1/Drivers/DriversDetails?driverId=5MVK2

View solution in original post

32 Replies
Highlighted
Community Manager
Community Manager

RE: XPS 9550 BSOD after BIOS update

Jump to solution

SalikPedersen,

Click the link below to download and update the latest video card drivers for your system.

XPS 9550 Drivers, Downloads and Manuals


0 Kudos
Highlighted
1 Copper

RE: XPS 9550 BSOD after BIOS update

Jump to solution

I already tried that and it didn't help, unfortunately:-(

0 Kudos
Highlighted
1 Copper

RE: XPS 9550 BSOD after BIOS update

Jump to solution

I got the same issue.... getting the same error code: VIDEO_TDR_FAILURE on igdkmd64.sys.   Running Windows 10, did Bios update a couple weeks back.  Experiencing many app crashes with Windows office (Outlook, Word Excel).  Performance is very slow .... expecting better with a core i7 chip....

Need to restart the XPS 15 laptop several times a day just to run the apps.

Need help on this one.

0 Kudos
Highlighted
1 Copper

RE: XPS 9550 BSOD after BIOS update

Jump to solution

I have the same issue, i installed the last drivers for nvida card,  intel graphics and last BIOS version.

0 Kudos
Highlighted
1 Copper

RE: XPS 9550 BSOD after BIOS update

Jump to solution

Same here..I updated the BIOS  and nvidia drivers yesterday and I am getting BSOD every 15 mins

0 Kudos
Highlighted
1 Copper

RE: XPS 9550 BSOD after BIOS update

Jump to solution

I tried rolling back the Intel Graphics driver to the previous version 15.45, and so far no BSOD. So it might also be a problem with the new Intel driver as i updated both the BIOS and the driver around the same time...

0 Kudos
Highlighted
1 Copper

RE: XPS 9550 BSOD after BIOS update

Jump to solution

I have the same problem after the BIOS and other drivers update.  Lots of BSOD , screen flickers etc etc. I have downgraded the BIOS to 1.2.19 but the problem still persists. Need a solution asap..

0 Kudos
Highlighted
1 Copper

RE: XPS 9550 BSOD after BIOS update

Jump to solution

Apparently i was a little to fast when declaring the 1.2.19 BIOS better... It just took longer for the BSOD to show up...

0 Kudos
Highlighted
1 Copper

RE: XPS 9550 BSOD after BIOS update

Jump to solution

I have the same problem. I am just about to call & use my NBD support so I will let you know their view on this issue.

0 Kudos