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XPS 9550 BSOD after BIOS update
Have someone else experienced the problem with the VIDEO_TDR_FAILURE BSOD after BIOS update - Dell XPS 15 9550 1.2.21?? It usually happens after sleep/monitor off. After downgrading to BIOS 1.2.19 i no longer experience the problem.
matthias_hoeller
7 Posts
3
April 7th, 2017 14:00
Same problem here after updating video driver and BIOS.
Dell support: when about 10-20 people report sudden identical problem after a specific driver update, do you REEAAALLLLYY think it's best to ignore the obvious problem and post an outdated youtube video instead of filing an internal bug report? You are just delaying a solution and reducing the speed of Dell processes to fix this problem... This isn't one guy posting a badly defined problem, it's lots of people posting the identical problem. It really shouldn't be so hard
P.S.: Problem is better described here: http://forum.notebookreview.com/threads/xps-9550-latest-intel-graphics-drivers-are-bad.803339/
It's actually the graphics driver, not the BIOS.
SOLUTION: Roll back from faulty version 21.20.16.4590 to last working version 21.20.16.4531. You can download the older, working driver here: http://www.dell.com/support/home/de/de/dedhs1/Drivers/DriversDetails?driverId=5MVK2
DELL-Jesse L
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April 6th, 2017 08:00
SalikPedersen,
Click the link below to download and update the latest video card drivers for your system.
XPS 9550 Drivers, Downloads and Manuals
SalikPedersen
5 Posts
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April 6th, 2017 10:00
I already tried that and it didn't help, unfortunately:-(
powersjr2
4 Posts
0
April 6th, 2017 14:00
I got the same issue.... getting the same error code: VIDEO_TDR_FAILURE on igdkmd64.sys. Running Windows 10, did Bios update a couple weeks back. Experiencing many app crashes with Windows office (Outlook, Word Excel). Performance is very slow .... expecting better with a core i7 chip....
Need to restart the XPS 15 laptop several times a day just to run the apps.
Need help on this one.
macalister99
4 Posts
0
April 6th, 2017 17:00
I have the same issue, i installed the last drivers for nvida card, intel graphics and last BIOS version.
RajeevGangwar
2 Posts
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April 6th, 2017 21:00
Same here..I updated the BIOS and nvidia drivers yesterday and I am getting BSOD every 15 mins
SalikPedersen
5 Posts
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April 7th, 2017 00:00
I tried rolling back the Intel Graphics driver to the previous version 15.45, and so far no BSOD. So it might also be a problem with the new Intel driver as i updated both the BIOS and the driver around the same time...
TarkanVeKurdu
4 Posts
0
April 7th, 2017 02:00
I have the same problem after the BIOS and other drivers update. Lots of BSOD , screen flickers etc etc. I have downgraded the BIOS to 1.2.19 but the problem still persists. Need a solution asap..
SalikPedersen
5 Posts
0
April 7th, 2017 02:00
Apparently i was a little to fast when declaring the 1.2.19 BIOS better... It just took longer for the BSOD to show up...
fontanm
2 Posts
0
April 7th, 2017 03:00
I have the same problem. I am just about to call & use my NBD support so I will let you know their view on this issue.
fontanm
2 Posts
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April 7th, 2017 04:00
I have exactly the same problem so I have just called to the Czech Pro Support and they are going to replace whole main board for me. I will let you know if the problem persists.
0xBADEA
1 Message
0
April 7th, 2017 04:00
I have the same problems after updating to BIOS 1.2.21 - a lot of flickering when sleep / resume and dock / undock external monitor. Sometimes BSOD with VIDEO_TDR_FAILURE igdkmd64.sys.
I have all Dell driver and Windows updates. Did not happen before the latest BIOS.
I also have Dell 1.9.8.0 which shows 3 updates available: Intel Graphics 530, Dell Dock, Dell Update SupportAssist though I have checked and I have the latest Intel Graphics 530 from Dell and the Dell online driver check tool says everything is up to date!
joefulmer
1 Message
0
April 7th, 2017 05:00
Need and answer to this issue from Dell. Newest drivers and bios causes the issue. For those of using this computer for work presentations it's very embarrassing to have it crash. The 4K is a great concept and very clear...but so many problems with video including Windows 10 formatting dialog boxes so small you can't interract.
JaapvdH
1 Message
0
April 7th, 2017 05:00
I got the same issue :-(. BSOD with stopcode VIDEO_TDR_FAILURE on igdkmd64.sys. Upgrade/downgrade BISO version 19 and 21 makes no difference.
DELL-Jesse L
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April 7th, 2017 07:00
SalikPedersen,
Thanks for posting back about the error. Below is a youtube video on how to resolve this error.
Fix VIDEO TDR FAILURE (igdkmd64.