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zeroseven
1 Nickel

XPS 9550 Intel driver crashes and terrible screen flicker

About 3 months old but problems from new (this is my second unit, first arrived with broken touchpad)

I get the following error message approx every 10/15 minutes

"Display driver stopped responding and has recovered. Display driver Intel HD Graphics drivers for Windows(R) stopped responding and has successfully recovered"

Worse than this, is the constant flickering on the screen, as if some sort of 'auto level' is measuring room ambient and constantly adjusting the screen.

Calibration was also WAY out on arrival. I have calibrated using Spyder colormeter and display colour is now good.

On mid grey screen, the imminence levels are VERY patchy across the screen

Am considering rejecting under Sale of Goods Act as not fit for purpose.

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5 Replies
johnptd
3 Silver

RE: XPS 9550 Intel driver crashes and terrible screen flicker

1. What BIOS version do you have? The latest one (v1.20.10) has display issues.

2. What version of the Intel Intel HD Graphics do you have installed?

JohnD

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zeroseven
1 Nickel

RE: XPS 9550 Intel driver crashes and terrible screen flicker

Thank you for responding.

Yes I read that about the recent bios update. A Dell tech had control of my machine for an hour this morning, and in spite of my warnings that people were reporting this known issue (screen flicker) was made worse when updating to the latest bios he updated it anyway. Its now more of a constant flicker (like sitting near a fluorescent light) whereas before it was a momentary 'kick' every few seconds. Sitting in daylight as it is now, its quite hard to evaluate the screen and so I've said that I will review tonight. If the problem persists, I will record the output on an oscilloscope screen and submit that for Dell to view. I'm shocked at the number of people who have this same problem

He also updated the Intel driver to 20.19.15.4463 and so far no error messages

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zeroseven
1 Nickel

RE: XPS 9550 Intel driver crashes and terrible screen flicker

So what now JohnD? Return it? Refund?

BTW, the patchiness I referred to has been measured as a luminence difference of 50% from brightest part of the screen to the darkest 

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johnptd
3 Silver

RE: XPS 9550 Intel driver crashes and terrible screen flicker

If it was within 30 days of purchase, you could return it for a full refund. About the only thing you can do at this point is send it in to them for a repair. They would probably replace the motherboard. Make sure you back up any of your data before doing that. Give them a call and see what options you have.

JohnD

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zeroseven
1 Nickel

RE: XPS 9550 Intel driver crashes and terrible screen flicker

30 days is irrelevant, Sale of Goods Act 1979 states it must be "fit for the purpose for which it was intended", of "Satisfactory quality" and "As described"

As it fits none of those, and I have given DELL "Reasonable opportunity" to fix it then I'm quite within my rights to demand a refund.

Its going back.

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