This post is more than 5 years old
26 Posts
0
18813
XPS 9550: Latest Thunderbolt firmware upgrade destroys HDMI port
Hello,
Dell just release a new Thunderbolt firmware 4.26.03.001 ,A07
I installed it, and it seems to have destroyed my external HDMI port.
I tested it with different monitors and cables.
On some monitors the colors are inverted (white goes black). Some monitors don't display anything.
I hope the upgrade caused no hardware defect to the HDMI port.
Unfortunately I cannot find the old Thunderbolt firmware to got back.
Regards
Oliver
jphughan
4 Operator
4 Operator
•
14K Posts
0
December 13th, 2017 09:00
You said you tried to update the Thunderbolt driver, but based on the error message and version number, it sounds like you tried to update the firmware. in order to update Thunderbolt firmware, you have to have both the latest system BIOS and the latest Thunderbolt driver/software installed first.
oduis
26 Posts
0
December 13th, 2017 11:00
@timblaktu: yes, confirmed. Works on TB15, which is pretty similar.
JCNZ
5 Posts
0
December 13th, 2017 19:00
Works on DA200 port replicator too... just not the internal HDMI port... which is cooked
gsonmez
1 Message
0
December 14th, 2017 00:00
I have the same exact problem, after Thunderbolt FW Upgrade HDMI gone. Tried with two different monitors.
Also you can't downgrade the Thunderbolt FW
Danielelel
1 Message
0
December 14th, 2017 03:00
Same here
rvassen
4 Posts
0
December 15th, 2017 07:00
I could roll back the firmware from NVM26 to NVM21 on my XPS 9560 and the HDMI port is working again.
Thank you very much!
carstengregor
5 Posts
0
December 15th, 2017 07:00
Works perfectly. Thank you for solving this! :D
NHSFromAz
3 Posts
0
December 15th, 2017 11:00
Awesome - worked for me!
ronag86
3 Posts
0
December 15th, 2017 13:00
Thanks! This solved the issue! I can use my HDMI port again!
jufman
3 Posts
0
December 16th, 2017 13:00
Will this work for a XPS 9560? If so can we just download it from the 9550 page and install it.
Winslowxyz
1 Message
0
December 17th, 2017 07:00
Can't get it to roll back. It won't complete installation and just says things are up to date leaving the newer broken firmware. Any ideas?
DennisAme
17 Posts
0
December 17th, 2017 08:00
Had the same issue after updating the Thunderbolt firmware, downgrading indeed solves the issue. Thanks a lot!!
JCNZ
5 Posts
0
December 17th, 2017 11:00
Thanks Colin; Just a thought. Might have been nice to put the link in the comment so we can click it ^_^
Are we safe to assume that an updated firmware will be posted here (or an FYI that its available)?
Cheers!
DELL-Colin Hu
Moderator
Moderator
•
351 Posts
1
December 18th, 2017 03:00
Good point JCNZ :) added the link to my original post.
jufman
3 Posts
0
December 18th, 2017 12:00
How did you get it to install on your 9560??