Pre-purchase, online customer support told me that the XPS 9560 came with one 16GB dimm.
Based on this information, I bought the computer and an additional 16GB dimm chip.
Turns out, it came with two 8GB dimm.
I've filled out an online request order support form 3 days ago and I have not been contacted. How long does this usually take? How can I follow up to get Dell to contact me?