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Last reply by 12-21-2017 Unsolved
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3 Silver
137129

XPS 9560 - Screen flicker

I have the 4K screen 32GB RAM model of the 9560. Every now and then the screen will momentarily flash black (for maybe 0.25 - 0.5 seconds) and then go back to normal. Sometimes it'll flicker slightly before coming back - also there is sometimes some graphic black and white stripes/corruption (kind of looks like a barcode effect) at the same time.

I've updated to the newer Intel Graphics drivers (which fixed the Chrome lag for me - i.e. version 4590) but I still get the issue. I have also tried disabling Chrome from running in the background and using Opera instead. But the issue still remains. Some Googling revealed that others had the same issue with the 9550 and a setting on the Dell Wireless drivers fixed it. I wouldn't be all that surprised if the Killer drivers were causing an issue - but unfortunately it does not have the same setting as the Dell Wireless drivers. I have also seen mention of disabling Hyper-v. Although I have Windows 10 Home (no Hyper-v), I've tried disabling the two Virtualisation settings in the BIOS but I'm still suffering from the issue.

I should add that it does not appear to be a mechanical issue. Moving the screen or tiling the laptop does not cause/replicate the issue. Instead, it'll happen randomly when the laptop is perfectly still.

It can go hours/days without the issue appearing and then suddenly I'll have two or three instances of it within an hour.

If anybody else has encountered the same issue and knows a fix then I'd be very grateful.

EDIT:

Having done some research, I see that this same issue has been reported numerous times in respect of the 4k panel on the 9560 and the 9360. See here:

- Anyone getting similar screen flickering from 9560? https://www.reddit.com/r/Dell/comments/5xvuv0/anyone_getting_similar_screen_flickering_from_9560/
- XPS 9550 + 4K panel screen flicker thread: http://forum.notebookreview.com/threads/xps-9550-4k-panel-screen-flicker-thread.795285/

The latter link also includes numerous reports of the same issue in respect of the 9550 (278 replies to that thread and counting). A user on Reddit posted a video on Youtube a couple of days ago showing the same issue I (and others) are suffering: https://www.youtube.com/watch?time_continue=14&v=1vyBADhmgq4

Given that this issue has been present since the 9550, it would seem this is something that Dell has overlooked. The laptop isn't really fit for purpose with the screen flickering black. I'd be grateful if someone from Dell would confirm whether a fix for this issue will be released (and the timeframe). If not, I'd be grateful if you could advise how I can proceed with arranging for a return and refund.

Dell 9560: 7700HQ / 32 GB RAM / 1 TB Drive / 4k screen with flicker and browser/Excel stutter lag / wifi with regular signal loss

Replies (349)
3 Silver
4093

Seeing as the people from Dell are ignoring us, I tried reaching out to their Twitter team in case that might prompt a response. Unhelpfully they said they are "unable" to respond to us in this thread as they have a dedicated team of people at Dell who deal with requests via the Dell Support Forums. I am yet to see any one of this so-called team to bother responding to our requests for help. So much for being dedicated...

Here is the Twitter exchange: 

http://imgur.com/a/9AdXE

http://i.imgur.com/bubYgMO.png

Dell 9560: 7700HQ / 32 GB RAM / 1 TB Drive / 4k screen with flicker and browser/Excel stutter lag / wifi with regular signal loss

3 Silver
4093

And I see someone with a 9550 is reporting this same issue: en.community.dell.com/.../20007992

Dell 9560: 7700HQ / 32 GB RAM / 1 TB Drive / 4k screen with flicker and browser/Excel stutter lag / wifi with regular signal loss

3 Silver
4093

Well thanks for all of your help with this one so far Dell...

Further reports from users with this same issue on the 9560:

www.reddit.com/.../

www.reddit.com/.../

Dell 9560: 7700HQ / 32 GB RAM / 1 TB Drive / 4k screen with flicker and browser/Excel stutter lag / wifi with regular signal loss

2 Bronze
2 Bronze
4093

I have the same issue and it is directly tight to hyper-v. Without hyper-v, it works well. If I enable hyper-v, screen flicker. It makes Docker unusable on XPS until Dell fixes this, which is a problem for developers.

2 Bronze
2 Bronze
4093

I just took delivery of a new 9560; 7700HQ / 32 GB RAM / 1 TB Drive / 4K. No matter what I do - turn all graphics acceleration off, etc. - I still get flickering. I'm returning this if this issue is not resolved very soon.

Dell, please remedy and reply.

3 Silver
4093

@Crash6076 - that's a separate issue which is fixed with the latest Intel drivers. The issue we're referring to occurs regardless of browser, etc. It just happens whatever app you might be using and even if you're not running anything.

Dell 9560: 7700HQ / 32 GB RAM / 1 TB Drive / 4k screen with flicker and browser/Excel stutter lag / wifi with regular signal loss

2 Bronze
2 Bronze
4093

I received my Dell XPS 15 9560 same model with 32gb ram and 1tb (toshiba) drive. Had serious flicker issues in Chrome and in Firefox. The solution I have found to work is by going into chrome settings, clicking show advanced settings, UNCHECK the box that says 'Use hardware acceleration when available'. Seems to have fixed the problem.

2 Bronze
2 Bronze
4093

I also have this issue with my 4K 9560. Pretty much ready to return mine and be done with it. Also notice some color banding on mine which was an issue with the 9550 as well.

3 Argentum
4093

Yes @asdfpoui they did, in fact they used the hacked fix of removing the lower brightness levels that they had to backpedal on due to the backlash from the 9550 owners, but I guess if you are sad enough to use that on a  new laptop you have no "it used to be like this" to fall back on. They should have had a new backlight controller put in the panel in reality but this is Dell.

2 Bronze
2 Bronze
4093

Did Dell carrover the same screen and same screen defect from the 9550?

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