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RE: XPS 9560 - Screen flicker

And another report: www.reddit.com/.../

Dell 9560: 7700HQ / 32 GB RAM / 1 TB Drive / 4k screen with flicker and browser/Excel stutter lag / wifi with regular signal loss

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RE: XPS 9560 - Screen flicker

Same boat...Puck up 2 of them for a client,  They will have a specific configuration with Windows 10 Enterprise...  One has already been nuked,Enterprise Installed and the (most current stable) drivers installed clean from scratch.

The other is still running the out of box build, but has been fully updated (OS, Apps, Drivers...).

They both behave the exact same way... The aforementioned screen flicker... One does is every few hours or so... The other may be a tad more frequent,

Either way it is not acceptable,,,  There is no way I am handing off a product to a client that is anything less than perfect,

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RE: XPS 9560 - Screen flicker

Exact same issue here...

Purchased 2 units for a client.  They will be running a specific set of applications on Windows 10 Enterprise.  One has already been nuked, Enterprise installed & Updated, All current stable drivers manually installed form scratch.  No additional software or bloat installed.

The other unit is still running the out of box software build. The OS, Applications and drivers have been update.

Both units flicker seemingly random.  Sometimes its once in several hours or repeatedly in seconds... One system does seem slightly more prone to doing it more frequently.

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RE: XPS 9560 - Screen flicker

Count me in. 9560 4k/16gb/512 gb. i am going to return the laptop. Its not worth to tolerate these issues after spending hard earned 2000$. Dell customer service is horrible. It seems like they do not care about customers. well done DELL.

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RE: XPS 9560 - Screen flicker

After an hour on the phone with tech support updating things, testing things, etc., the issue remains. I've decided to get a replacement. If the next one is bad I'll move on. This said, I hope I'll get a unit that is OK as I still believe this is likely the best 15" around at the moment. Fingers crossed...

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RE: XPS 9560 - Screen flicker

@JBW69 - Given the sheer volume of users reporting this issue, I suspect it is an underlying issue with drivers/BIOS. I hope I'm wrong for your sake however.

Unfortunately it seems Dell are just ignoring our requests for help in this thread. Presumably because they have no solution to this issue (perhaps building small/thin Macbook Pro-style laptops are beyind Dell's skills/expertise). In the meantime, I'm going to continue documenting every mention of this from the other main forums on Dell. Maybe that'll shame Dell into responding - or perhaps they'll choose to lock this thread on the basis they have not wish to help any of us... Dell's Twitter team someone will respond here soon but I'm not holding my breath:

http://i.imgur.com/dMcrqBg.png

Latest reports of this issue:

https://www.reddit.com/r/Dell/comments/60m9c8/dell_xps15_9560_screen_flicker_was_it_resolved/

www.reddit.com/.../

www.reddit.com/.../

Dell 9560: 7700HQ / 32 GB RAM / 1 TB Drive / 4k screen with flicker and browser/Excel stutter lag / wifi with regular signal loss

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RE: XPS 9560 - Screen flicker

I am also experiencing the same flicker, and black/white lines issue.

Brand new 9560, 7700HQ / 16 GB RAM / 512 SSD / 4K

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RE: XPS 9560 - Screen flicker

I tweeted about this issue and @dellcares asked to send direct message.  I gave them this forum link and youtube video (www.youtube.com/watch Here is my conversation . I don't know how to attach images as other do so I am copying my conversation here

Me : I have random flickering and screen freezing issue. I contacted dell and asked for help and they told that they are software issues and they are not cover in my current warranty support. They wanted me to buy 400$ software warranty to look into those issues. how ridiculous is that. Its $2000 laptop for gods sack and these are all driver issues making me crazy. look at the reddit and see how many people are reporting many issues? most of them are already occurred in 9550 and why they are not sorted out and new model was released with same bugs? People are going crazy after buying your dell xps model laptop and after hearing all the horror stories with their xps laptop it makes me nerves to keep the laptop. where was the quality control for this model?

@DellCares:With regards to the flickering issue reported on the machine, we'll share the links to our product engineering team to have this investigated & to come up with a fix at the earliest.

not sure if they actually shared this forum link and if they are working on it. Now I understand the difference between apple and other company and why they are top of the list even though they adopt latest tech much later in their products.

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RE: XPS 9560 - Screen flicker

I bet you they do nothing. Not a single one of them has responded to this thread since I posted it 15 days ago.

More reports of the 9560 flicker issue: en.community.dell.com/.../20008170

Dell 9560: 7700HQ / 32 GB RAM / 1 TB Drive / 4k screen with flicker and browser/Excel stutter lag / wifi with regular signal loss

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RE: XPS 9560 - Screen flicker

Hi cc84,

I have called a few times with Dell support. They created a case for me. They will replace my motherboard asap. I do not know if it will fix this issue.

Regards

Antonio