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XPS L502X will not turn on

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Hi,

My not too-old XPS L502X will not turn on. The battery indicator still has a single light remaining when pressed. When I plug in the power adaptor (blue light on power adaptor is on at this point) the blue light goes off.

Have tried in multiple plugs, same thing happens.

Have tried taking out battery and replacing, holding down power button for 30 seconds.

Any ideas?

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Moderator
Moderator

Re: XPS L502X will not turn on

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Hi,

Welcome to the Community. If the light on the AC Adapter goes off when connected to the laptop, then its a motherboard failure. If you have an active warranty, or need a quote send me a private message, click on my user name, start conversation, and send me your Service Tag and Phone Number.

Thank you.

1 Reply
Moderator
Moderator

Re: XPS L502X will not turn on

Jump to solution

Hi,

Welcome to the Community. If the light on the AC Adapter goes off when connected to the laptop, then its a motherboard failure. If you have an active warranty, or need a quote send me a private message, click on my user name, start conversation, and send me your Service Tag and Phone Number.

Thank you.