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XPS L502x - Locked - Need help out of my country!!!
Hello Guys!
My name is Leonardo and I am writing from Brazil. And I apologize for my English and sorry if i am posting this in the wrong area.
I have a "small problem" that I hope can be resolved here.
I know many will tell me to contact technical support in my area. However, it has been done and it still do not help me as well i write here on the recommendation of one of the attendants of the Dell Brazil.
So…
I have an XPS 15 (L502X) laptop, which is locked in BIOS. That lock after three attempts and is only released using a password provided by Dell. (I think)
And no one of the local technical support has the necessary tool to unlock my computer. Do not want to believe that I really need to replace the motherboard of this notebook. That really scares me.
I saw that many have this kind of problem, and always communicate that the contact technical support should be done. Well, I came to try a contact Dell in the United States.
Using my Service Tag, I cannot get a contact (either by email or chat), because I end up being redirected to the Brazilian site (they cannot resolve my problem).
USA DELL, can you help me?
Obrigado (Thanks),
Leonardo Lereno
L_Lereno
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September 5th, 2014 06:00
Please, guys.
:emotion-10:
ejn63
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September 5th, 2014 07:00
If you are the registered owner of the system, call Dell Brazil (a charge will apply out of warranty). If you are not the registered owner, you will need to initiate a transfer of ownership from the registered owner - if that person is not known, you will need to change the mainboard to solve the problem.
L_Lereno
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September 7th, 2014 07:00
ejn63
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September 7th, 2014 07:00
You will need to call Dell in the country where the system was sold.
L_Lereno
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September 8th, 2014 12:00
Thanks again for reply.
The computer was bought Brazil, is in my name, and nobody can help me when I call Dell Brazil.
The technicians suggested I contact Dell USA to solve my problem.
ejn63
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September 8th, 2014 13:00
There is no "tool" to unlock the system. Dell Brazil - - upon verification of ownership -- will generate a master password based on the service tag in the system.
ejn63
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September 11th, 2014 05:00
Where was the system originally purchased?
If the XPS isn't sold in Brazil, it must have been purchased elsewhere - which is where you'll need to go for support.
L_Lereno
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September 11th, 2014 05:00
For sure, in the perfect world this will be solved in minutes.
As i said, a technician of dell Brazil recommended i try a contact contact here.
Nobody in Brazil can generate this password to unlock my computer, so i used the term "tool".
Again, the computer is in my name and I can prove it.
But still no one in Brazil is able to solve this problem. Not with this XPS. Only with the Inspiron and Vostro line.
Thanks again,
Leonardo Lereno.
L_Lereno
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September 11th, 2014 08:00
It was bought in Brazil. In the dell local online store.
L_Lereno
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September 19th, 2014 11:00
:(