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Last reply by 03-27-2017 Solved
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XPS L702X Keyboard Beep Sound

I recently bought a XPS L702X. 

When I boot the pc and when I start typing, I sometimes get a beep sound for every single button I press on my keyboard.

It's about 50% of the time honestly. Sometimes I can boot the pc, start typing for 30 mins and I hear no beep. But sometimes I start pc and first hit on my keyboard immediatly gives a beep sound. Also it could just start in the middle of a text I'm typing and end 3 sentences later without me doing anything about it.

The letters are written, but the sound that comes with it, is very annoying. 

I read a few things about this problem, and some people say to check bios and turn off things related to keyboard sounds.

I checked that but I couldn't find it and the things I found about my keyboard in bios were not changeable.

So, anyone knows a solution to fix my problem?

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God bless you for this answer. It worked like a charm. You are a scholar and a genius! Many thanks!

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Moderator
Moderator

 

Hello,

Welcome to the Dell Community Forum.

It could be very annoying when you get the beep sounds when typing and you just wish if there was a button which says "Stop Annoying Me" to get rid of it, however that’s not the case with an electronic device. 

This issue may be caused for a couple of reasons; 

1.  If the keyboard is faulty or sticky keys; To verify you can run diagnostics- Hold down the <Fn> key while pressing the power button. Or Turn on the system, press <F12> at the initial Dell™ logo screen, and select Diagnostics from the boot menu. Complete the diagnostics Test. Between you will get an option to run various types of test: Select - Custom test and test your keyboard for any faults. (This is an interactive test) 

2.  Turn Off Windows Click Sounds - click Start - type "mmsys" in the Start Search box at the bottom - Select it in the search results - in the window click the Sounds tab and try disabling "Start Navigation" first as this is seen common on the clicking noise, however it may not be the same with your issue. Hence, navigate through all the items to identify which is causing the beep (Just by selecting it and clicking on the play button). Once found, just highlight it and select "None" under Sounds. 

-Niranjan 

 

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Tried everything you said there, but it didn't help. Only the "Hold down the <Fn> key while pressing the power button." didn't work. Or I'm doing something wrong, or it's supposed to turn off your computer. I tried it 2 times : 1st time I did that, pc went in sleepmode, but nothing changed, 2nd time, it turned off pc. But the beep sound is still there.

I also connected an  external keyboard. So when I type on the external keyboard, I hear nothing, no annoying beep sound. But when I type on my normal keybaord, it starts beeping again like there's a mouse in my laptop.

Moderator
Moderator

I am sorry. You need to shutdown the computer first and then Hold down the <Fn> key before pressing the power button to start the diagnostics.

And as you have mentioned that you do not receive any beep sound when you use an external keyboard, looks like you need a replacement keyboard, however run the diagnostics to verify the failure.

-Niranjan

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Hold down the <Fn> key while pressing the power button. Or Turn on the system, press <F12> at the initial Dell™ logo screen, and select Diagnostics from the boot menu.

 

Are these 2 the same diagnostics? If so, I ran the diagnostics via <F12> but I didn't receive any failure. 

So I guess the problem is the keyboard. And what can I do about it? The laptop is 1,5 week old.

Moderator
Moderator

Yes, both of them are the same diagnostics. 

Please call the 1-800 for Dell, with respect to your region. They will be able to have it replaced. 

-Niranjan

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Hi:

 

I have the exact same problem, and it's very very annoying.

My laptop is a Dell XPS L50ZX and it's about one month old. My motherboard had to be replaced today because it just stopped working last saturday. Support Service came today to change it, and after a few hours, I came to work on my laptop again, and there's this beep whenever  I tape something, that was not at all before.

Do I need to call support service again?

 

Thanks

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Hi,

I experienced a similar similar problem: I have a DELL Inspiron N411z, and I was suddenly starting to receive a beep with any key I use. Another symptom was the fan running at high speed all time; you can notice that having a high windy noise towards the left of the laptop. Problem was the laptop was running in engineering mode (I don't know why it went into that mode). We discovered this because when restarting the machine, it was showing a message right in the beginning, saying something like: "Press Fn + X to change from Engineering Mode ..." we did it and now everything looks normal. No beeps in the keyboard and fan speed back to normal. Try re-booting your laptop and see if you find a similar message when machine is coming up.

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THANK YOU JACOSTA76!!  I was having the same problems with XPS and I hit FN X and the problem was solved. You saved me $100+ in service charges.

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On the bottom of the keyboard there's a "FN" key (next to the CTRL), hold down the FN key and the "X" key at the same time.  This should discontinue to beeping...

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