Did anybody of you have the problem with fan re-occur after updating to BIOS A14?
In order to stop my M1330 fan from spinning continuously at high speed, I installed BIOS A14 and the fan started to permanently spin at a relatively quite, low speed setting. For about one month the fan remained at that low speed setting but about 4 days ago the fan stopped spinning and started to come one intermittently. It is almost like my laptop is breathing every 3-5 seconds(fan switching on - off). I have installed the newest Nvidia drivers "nvidia_multi-device_A08_R190091" and updated to BIOS A15 but my laptop is still overheating and the fan is continuously switching on and off. I even tried to go back to BIOS A11 but my fan continued to switch on and off continuously.
Anybody got an idea on how I can set the fan back to the slow speed setting and keep the setting permanently?
My notebook also gets uncomfortably hot at the area right above and to the left of touch pad. After opening the backside of my laptop, I believe the heat is coming from my WLAN card. I have a "Dell Wireless 1505 Wireless-N Mini-card" and when I switch off my WLAN card the area around the touch pad does not warm up but the fan continuous to run intermittently.
Does my WLAN card have a problem or does everybody experience the same? Anybody found a way to fix this problem?
I updated to Bios version A14 from the original A12, I wasn't having a problem but after reading a whole lot of negative stuff about this laptop I thought it wouldn't hurt. I really haven't had any problems with the new bios, the fan seems to run on low all the time but you can only hear it if you put your ear on the keyboard. I am concerned about the temperature of the graphics card, it idles at around 60c. Ntunes stress test has it up to around 90-94c and 3DMark05 gets it up to 110c emoticon.TongueTied.title I'm running Dells latest drivers for Vista64.These temps seem very high to me, anyone want to comment on that?
The WLan card on my laptop is the Intel 4965AGN and seems to be the hottest part. If I put my hand on the underside of the laptop where the graphics card is it is mildly warm, even though the sensor says it is at 60c. Where the WLan card is the temp seems much higher, definately uncomfortable to have on your lap. Is this right? Should a wireless card be so hot?
My 1330 has a replaced mobo because of THE video problem. The new board as installed was bios A13. I've since updated to A15 and installed Nvidia's notebook drivers (179.28). The fan runs at low speed (quietly) most of the time. The gpu idling temps are 57-58C. The area under the gpu is mildly warm, but much cooler than before the mobo replacement. The area under wlan (4965AGN) is slightly warmer than near the gpu, but not uncomfortable. I never turn off wireless...should check temp with it off, I suppose.
Not sure if any of this is helpful, but it doesn't sound like my system is much different than yours. My OS Vista32, btw.
I could not agree with you more and I don't know where to start agreeing with you because there are too many places. Let's start with Dell's Customer Service. Years ago when Dell came on the scene, at least when they began to be a major player in the PC world, their marketing equated Dell with Exceptional Customer Service. "Dude, get a Dell!" They also tried to make Dell seem hip and easy. I believe that in the past several years Dell's Customer Service has been reduced to the worst in history. I could not get, that after every time I called Dell with a problem, after hanging up the phone, I would say to myself "How in God's name is this company still in operation and does Michael Dell know about this tragic flaw in their company." Dell is now advertising that for an extra cost you can get U.S. based support. I find this to be absolutely rediculous. This should be free!!!!!!! Dell has lost it's way and has lost me as a future customer forever!
I have to give Dell some credit though. The last time I called Dell, the guy was very helpful and got the problem right away. This is all fine and good but to have one good experience and many many bad experiences does not leave me a happy customer. I love technology, I love computers, Blackberry's, any digital device I can get my hand on. I do not love Dell anymore. I will never purchase a Dell product again.
I have used a Dell product for about the last 8-9 years, I currently have a Desktop (Dimension 4700) and a Laptop XPS M1330. (I used an old PowerMac in College, which did have its problems but I still loved it) The Desktop has actually treated me fairly well. The laptop on the other hand has been a problem since the beginning, I bought it around December 2007. The first problem being the rediculous price I paid for it only to have the online price drop $500-600 several days after purchase. Ok, I know how technology is priced, I just never realized how painful it was until it happened to me.
I have concluded and made up my mind several months ago that I have only one choice in the matter of "Dell". That conclusion is to go to the company that I have loved since the beginning, Apple. I plan on selling my Dell XPS soon for a new Macbook 13". It has been a long time coming with too much frustration. I know it will be a happy day when I have gone over to Apple. There are many other things I would like to say but I do not have the time 🙂
let me tell you a bit of a history. Back in 2005 I had my first laptop, a HP dv4040. 1Gb RAM, 100Gb HDD, 1.7Ghz, Windows XP, not even ONE ISSUE with the laptop or Windows in 2 and half years.
I am form Europe, but I was on a business trip in 2005 when I bought a Dell (Inspiron) laptop for one of my work colleagues. I remember that the laptop came with damaged DVD unit. I even don't remember how I was so luckily to do some tests. At that moment in my life I was assuming (stupid me) that they will NEVER sell you a not working unit.
Imagine me staying 3:49 HOURS !!! on the phone trying convince them have the laptop back and DVD unit replaced. They walk me thru not less than 12 departments !!! including anti-virus software department !!! Every new guy was starting with "gathering my info". I had to say more than 10 times name, email address, order number, billing address, shipping address, what is the problem, and all this things to guys in INDIA with their horrible spoken English ... after saying the problem, the same scenario: sir, please open the laptop and bla bla ... I was keep repeting them "IS NOT MY LAPTOP, and I am not going to open it. I want to ship it back to you and you give me another laptop. I have paid a NEW WORKING LAPTOP and you should not assume that I KNOW HOW TO OPEN A LAPTOP. Maybe I am a 100 years old guy who doesn't have both hands and I cannot open some screwdrivers ... I paid a new laptop, including a new DVD unit and YOU SHOULD BE THE ONE REPLACE IT, not to mention the harm you've already did to me". Everytime, the same thing: after 20 minutes trying to convince me do their job, they were "transferring me to the right department of returns" ... after hearing stupid radio commercials for other 20 minutes, another indian guy, the same story ... all this on my time at work, on my money on the phone ... imagine THAT I COULDN'T MANAGE convince them have the laptop back and replace the DVD unit ...
Anyway, I didn't wanted to hear anymore about Dell ... but in Dec 2007 I saw this XPS M1330 to one of my friends in London ... for very few seconds ... it remained in my mind ... I didn't knew is a Dell ... I've asked him in Jan 2008 "what notebook is that red one?" ... Dell ... well I said, let's give a try. I've gave away my HP for free to one of my friends and bought the laptop ... first of all, you don't want to imagine how painfull was the process of buying the laptop ... I was in Europe and ordered the laptop to some of my US friends ... it took me 2 weeks over the phone, daily, untill finally the order went through ... I cannot believe that so many unqualified people can have a decent job in these days. We have to write a book one day, print it and send it as a gift to Michael Dell ...
I think I should not deviate from the subject of this topic. I spoke yesterday with my friends, to whom I saw the laptop back in London in Dec 2007 ... he already had replaced twice the motherboard because of the nVidia issue and once had changed the laptop display. In an one year old laptop.
I will give the laptop as a gift to my 2 years old daughter and I will buy something else, most probably an Apple MacBook Pro ... I had enough of Vista and Dell ... I will allow to my daughter to do whatever she like with this piece of junk which anyway most probably will crash and burn in less than 6 months form now ...
But as you said, apart from 0 customer service and poor laptops, they have good desktops. In my last 5 years in 3 different working places, I had used Dell computers which had ZERO PROBLEMS/ISSUES. I wonder how CNET reviews can justify choosing XPS M1330 as BEST EDITOR CHOICE for 2007 ...
I had the same problem. Overheating and fan noise. I had a number of conversations with Dell about the issue. Yesterday a technician replaced the motherboard and fan. This appears to have resolved the immediate problem of overheating. The new motherboard came with Bios A14 dated 19-Nov-2008. My M1330 is now quite cool in operation. When the old parts were removed there was very visible evidence of heat damage.
In one conversation with Dell I was told that the problem with the graphics card arose because faulty glue was used in the manufacturing process. Apparently the correct glue is supposed to liquify when heated thereby acting as a coolant. However the faulty glue crystallized when heated and this resulted in overheating. The cards now being supplied have the proper liquifying glue.
Accordingly I infer from this that Bios changes causing the fan to run all of the time may slow down the progress of damage where one of the "faulty glue" cards is installed. However where a card has been replaced with one made with the "correct glue" the constantly running fan may be unnecessary. However I suppose that it is not really possible to have a Bios version to cool a faulty card and another Bios version to operate with a properly functioning card.
I am unhappy about the fact that I now have a fan that is running all the time and drawing power from the battery.
I might as well add to the din. I purchased an M1330 last Summer as a replacement for a beloved Dell 700m. In use I had a couple of instances of the machine suddenly powering off that I wrongly attributed to software (Vista), but now know it was heat (I blamed Vista because I have had major issues with it, some of which I've yet to resolve). In my case, I never detected any excessive heat from the case, but then I seldom hold a laptop on my lap. The long and short of it was the problem of seemingly spontaneous power off occurred a couple of more times before I finally became suspicious and ran HW monitor, to be properly horrified at the temps being shown by the CPU and GPU. It also dawned on me that the fan had increasingly begun to run full bore of late so I followed FAQ suggestions to update BIOS, which I did after letting the system cool off overnight lest it die during the process. Interestingly, on reboot from the BIOS update, it died, presumably from heat, during memory check (I have 4Gb), a red flag that sent me immediately to Dell chat to set up a service call (much easier than by phone, incidentally). They sent a tech the next day to replace the fan and heat sink assembly. He brought along a motherboard as well, but I saw no reason to replace the old one (anyway, I have a 4 year warranty). Temps are now in line with what others have reported as being normal. I ran a pretty good stress test using a simulation that iterated 10000 times with continuous screen updates and was happy to see the temperatures plateauing well below what I had been experiencing (I saw GPU temps over 95C, believe it or not). When the simulation finished, temps immediately dropped back to idle levels. I think in my case the seal between heat sink and CPU had been damaged or improperly seated, possibly the result of a severe drop during shipping. I'm not sure why that would affect the GPU, but it's possible the whole heat pipe had loosened. nVidia has a new driver out for the GPU incidentally, which I also installed on the theory it might also help things.
I have to give Dell credit for a very fast response and repair. I'm sure it helped that I had already tried the obvious steps myself. It's too bad heat problems seem to be prevalent in this Dell line since the machine is very nice otherwise, although my old 700m in many ways made for a better travel machine. Unfortunately Dell and other laptop makers who used this particular nVidia GPU are going to pay a customer credibility price for nVidia's mistake.
I have the solution for all of us M1330 owners out there. Sell your Dell and purchase a new Macbook. My next purchase will be the 2.4Ghz Macbook with backlit keyboard (genius). It really is a thing of beauty. Best of all you can run windows on it for those of us who still need windows apps.
By the way, anyone install the Windows 7 Beta yet? I have installed it and it's not too bad but it still has it's drawbacks. One thing that I found out too late due to me being to eager to install it, was the fact that I have to remove Windows 7 be August as that is when the Beta runs out. That process is painful. Will have to back up all my data and they recommend a clean install of the prior OS, mine being Vista.
Dear ____Identity Edit____,
Thanks for getting back to me regarding the LCD Vertical Line issues on my Inspiron 9200. I was not understanding why the posts were pulled, attempting to edit the content, and not realizing that the sources of the problem, (names of people spoken to, case number identifiers), needed to be pulled from the record. If you need to delete items posted today, February 26, I understand. I just need for there to be a record that it took 6 attempts to actually get the information I needed, which finally came today from you. The information from you today I found to be satisfactory. Yet, while I remain dissatisfied with Dell products and overall, the warranty, payment options for North American customer service, offshore customer service, and and offshore tech support processes, I am pleased that you made the effort to help me today. As I research articles on Dell, I continue to find support which highlights overall consumer dissatisfaction with Dell products and the decision of Dell to outsourse customer service resources. Certainly I am disgusted with the case of warranty expiration on my computer. Yet, the greater concern is that Dell is not adequately managed in addressing consumer service needs through methods of telephone communication.