"I just need for there to be a record that it took 6 attempts to actually get the information I needed"
The link you provided clearly said:
"Dell is offering to replace any LCD that develops a vertical line within three years of purchase, at no charge for parts and labor."
The information was there in the link you provided... Seems like you put the link there but did not actually read it....
The same goes for the Terms of Service. You agreed to them when you signed up for the forums. But, your admitted lack of knowledge about why your posts were being deleted makes it seem like you did not even read the TOS....
Anyway... Hang around and enjoy the forums. There are people here who can help if you ever have a question....
Community Member Since 2003
For those who have had their motherboards replaced here is my story :
Two MB replacements in 6 months and still the system crashes!! Now lined up for a third MB replacement in a week of the second being installed.
August 2008 - Vertical lines issue. System halts. The usual Dell experience - fishing for a needle in the haystack and refusing to come to the point straightaway. I point the posts related to NVidia and they finally give in and send a tech who does the replace trick. Laptop back in action I am happy
Feb 2009: Fan becomes increasingly noisy and now competes with my stove exhaust fan for attention. I live with it.Machine is also very hot. I live with it. Then the vertical lines and then the system crashes. Again the standard Dell routine - and upgrades to Bios, NVidai etc. Asks me to observe. Machine is very unstable and I am asked ot reload the factory image. I take a 150 GB backup and reload the image install the drivers and update the O/S. Mahine crashes randomly. Call the support and they arrange for the tech to change my MB and Fan in 2 business days.
Tech comes does his thing, replaces the plastic parts too. Leaves in under 20 minutes. The parts are still sticking out, the Service tag is missing and the system crashes 5 minutes after he leaves.
I have no way to call the Dell guys as the Service tahg is not with me and their "Premium XPS" smartie is unable to trace my record with the number I have been given by their own Customer service line! Finally chat with them and they say they will send a tech yet again to replace and service - when I ask what they will change now? The Dell tech does not have a clue. I hate when they put their standard oneliners - we appreciate your issues and can assure you we will do the best blah blah" He has no idea how he is going to nail my problem
So here I am left with a Sleek headturning laptop that does not turn on!
Is Dell listening ? Does Dell really care? Does Dell know understand that they are losing Customer and money because of their inefficient support folks and substandard China quality?
Need Dell to exchange this for something that works..- this time Made in USA or maybe Made in Japan or Malaysia...
Ladies and gents, we have on our hands a systemic problem. This is not about BIOS, or about the LCD - this is a motherboard design issue. The XPS M1330 was rushed to market, and it was DELL's first attempt to grab market share from Sony VAIO and other premium notebook manufacturers. As such, the motherboard layout and the manufacturing challenges were not fully worked out. Over the short product cycle of the M1330 the motherboard changed a number of times, in all cases addressing the same problem: heat.
So what about the glue holding the chip, or about the BIOS and fan speeds, ....? All come down to the same thing - heat. It is true that the video chip may not sit well in some machines. It is also true that it gets too hot. But that is all a design problem. The M1330 is under an inch thick at the thickest point. There is simply not enough space and material to dissipate the heat generated by a rather powerful video subsystem. The BIOS updates were meant to address this to some extent, but in the end only one solution exists - changing the motherboard to one that is better designed to withstand and dissipate the heat. Dell should have issued a recall to deal with this, but the bean counters probably figured the percentage of people who will be caught out by this problem is low enough for them to deal with the complaints one by one. Also, a recall doesn't look all that good - remember what happened to Sony when they recalled millions of batteries because they blew up?
Perhaps we get lucky - our Dells go out with a whimper and not a bang. Nevertheless, I believe there is a consumer rights issue here. I've read a number of posts by people whose warranty expired because they did not get the extended coverage. I am not talking about a guy with a four year old computer that does not even have the NVidia 8400 video system. I'm referring to everyone with an M1330. We are all sitting on timebombs. Mine is now running fine because my motherboard was replaced. Alongside this replacement my computer was fitted with a new heat sink and fan.
Now some of you may know what I mena when I say that I always had problems with this computer. Nothing major - just little crashes here and there. Maybe I had too many applications open, or perhaps I was loading the computer with too much to do at once. So you figure it's your fault. Well, it's not. Since the repair my computer is as solid as a rock. Not one crash. Not even a hang window. The system works fast - faster than when new, and it doesn't feel as hot. This is all because the heat is spread out much better now. The heatsink is very different, and I can feel that it added a bit to the weight of my computer. The motherboard is also of a different design.
Of course I was luckier than some. I have a 3-year warranty, and they Dell technician came to my home to perform all the repairs. But the most important thing is that once I got around to calling Dell, they were good because they already knew what was wrong. The first guy I spoke to was in India, so all I had to tell him was that I reinstalled windows and updated the BIOS and it didn't work. That's pretty much when their expertise hits a dead end and they transfer you to someone stateside. Once I spoke with the next person, the first thing she asked me after I told her my computer doesn't want to start was if I was getting vertical lines at startup. My answer was yes, and her reply was to arrange for a time when the tech guy can come visit. They know the problem. They know the solution.
So get out there and get yourselves those new MoBo's. The new model of this computer is already out, so this may be your last chance to get your system overhauled with factory-fresh parts. Once they run out all they'll be installing is refurbished stuff, and you know how well that'll serve you.
if u want to echange laptop with me u r welcome
mine is vostro 1500
core 2 duo 1.4 2 gb ddr2
120 gb (5400) hard
intel xpress chipset x3100 graphics
and everything ur notebook have i need ur note book under warenty as mine is aso have 5 months warrenty
I just had Dell replace the main board after major heat problems followed by the screen lines of death. I noticed something that everyone with this machine should inspect closely...
By this compact design, the heat sink is easily clogged with lint that is very hard to see. The hot air is supposed to exhaust from the left-rear, through the plastic grill. My first clue was that, despite the fan running at top speed, not much air seemed to be coming out or going in. Suction is supposed to be from the bottom closest to the rear grill. Lint goes in the bottom grill and clogs the inside of the rear grill. Over time, the lint builds up, heat gets worse, hardware fails. This compact computer only takes a small amount of lint to severely impede the cooling system.
I removed the bottom cover and shined a flashlight up through the fan and out the rear heat sink. Wow...it was bad! You realy can't see this without removing the bottom cover (3 screws on bottom and one more upper middle of plastic panel). Chances are yours is as clogged as mine was. I used a can of air to blow from the rear grill back through the fan while vacuuming the lint to prevent it from redepositing.
Much, much cooler! I plan to inspect and clean this every couple of months to prevent the new Dell main board and graphics card from dying a quick death.
I own a xps m1330 witht he same issues. had mb replaced already twice.. the last time it came back with tha a14 bios I noticed that when rendering stuff, things suddenly take twice as long... although cpu load remained the same. So something seemed fishy
I then installed CPUZ http://www.cpuid.com/cpuz.php
which is reading out the clock rate in real time... also I downloaded prime95 http://www.softpedia.com/progDownload/Prime95-Download-76537.html a free program that puts maximum load on both cpu's.. and what I noticed is that my 2.2Ghz dual core cpu after a few seconds despite full load clocks down to 1.6Ghz, and after another 10min down to 1.2Ghz where it remains indefinitely.
I am wondering if any of you are observing the same behavior. The tricky thing is that most programs read out the bios entry for the clock rate which will be the real value and I only know of 2 programs that read out the real time clock rate. So observing this clock rate change is not easy Also speedstep etc. does not clock down a cpu when it is under load.
Anyone observe the same issue? my xps m1330 has a 2.2 Ghz T model cpu. Its possible that the newer penryn models/xps's don't have that. Anyway would like it if some of you could try to replicate this behavior and write your observations. Just so I know if thats just my machine or a feature that is product line related.
Unfortunately I didn't research far enough to find this thread before I just bought my M1330 last week from Dell. I too am now stuck with a week old ticking time bomb that burns the lap and sounds like its about to take off like a rocket after running for 5 minutes from a cold boot.
So, there can't be dust or lint in it unless its from Dell's factory and I am very disappointed that this issue has yet to be fixed. I would imagine after all this trouble and failures they would have fixed this model. Anyone know if I can return this? I was going to use this as my main work computer but the fact it will die any day, week or month forcing down time and potential data loss, its not worth it.
I tried several older BIOS versions and nothing changes. Latest drivers in both Vista and Ubuntu. CPU and GPU throttling. Nothing changes it at all. Always hot. Always with the fans going full blast. Kind of makes you look like a fool.
What are you doing Dell???
I am also experiencing the same thing only after using my XPS for 1 year (warranty has expired). I feel cheated because my laptop only start behaving weirdly after my warranty expires - its like a timed problem.
I had similar symptoms with most of the XPS1330. Basically my screen freezes and there are vertical lines etc. I had to reboot 10 times in order for it to boot properly to safe mode!!
After experiencing this problem, I removed the NVIDIA driver. This will temporarily solve the freezing issue. But, the result will be a jerky display and there are still some vertical lines (fine red lines) that may appear occasionally.
At first, I thought it was the incompatibility of NVIDIA and windows Vista, hence, I decided to install windows XP and give it a try. To my horror, the same problem persists if you install the NVIDIA driver with windows XP. I am really frustrated with my DELL XPS1330 now.
The worst part is I am not able to lodge a complain to DELL since my warranty is already expired.
Can someone please suggest me what should I do? Currently I am using standard VGA, the display is jerky, but at least I am able to use the laptop. *Sigh*
The mainboard must be replaced to solve the problem. Because of the known faulty engineering of these nVidia chips, there is a 1-year extension on the warranty: