Theres 2 malicious virus found on my laptop! Its extremely obnoxious and it makes my laptop perform slower than usual.
Basically I tried to fix the problem by Launching the Driver Reset Tool. Its supposedly makes my laptop go back to factory performance..? However that didnt work...? Maybe I missed a step-- though I followed the setup instructions.... Or maybe Im suppose to open a different file. I dont know. I lost the manual. :)
Any other suggestions?
I went to Best Buy they have a $100 fee for the Geek squad to fix the problem and 2 weeks wait! I dont want to wait that long its imperative the laptop gets fixed HELP!
Thanks
Solved! Go to Solution.
Yes I did Restoring my [Dell] computer to the factory settings' twice already.
^^By the way Its basically CTRL F11. I have the controls memorized now.
It didnt say that if nothing worked I couldnt restore the system again. So I CTRL F11 once more followed all the promps..!! W.E.
It seems to be working better... ...Than the First time around when I had set it on restore.
So now.. Im contemplating whether I should work on the laptop some more :) 'till the weekend to get it checked for viruses.
@cliquezici wrote:
Is there a delete virus button I dont know about?
If only getting rid of viruses was as easy as just clicking a button :smileysurprised: :D
Do you still have the 'recovery' partition on your laptop?
Assunming you do... follow this official 'Restoring your [Dell] computer to the factory settings' guide, to restore the laptop back to its factory settings?
From experience, I've found that: “Beauty is in the eye of the beer-holder”!!
XPS M1730:
Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)
230W AC Adapter / 9-cell Lithium-Ion Battery
Windows 7 Home Premium (64bit)
Ok I did Safe Mode. Nothing seems to be working...
Any other suggestions? Is there a delete virus button I dont know about?
From experience, I've found that: “Beauty is in the eye of the beer-holder”!!
XPS M1730:
Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)
230W AC Adapter / 9-cell Lithium-Ion Battery
Windows 7 Home Premium (64bit)
Yes yes I followed EJN63's advice CTRL F11.
Since I wasnt able to get rid of the virus the first time around should I try it again or will it ruin the system?
What is Safe Mode? I am not able to access my desktop so I cant run my anti virus programs.
From experience, I've found that: “Beauty is in the eye of the beer-holder”!!
XPS M1730:
Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)
230W AC Adapter / 9-cell Lithium-Ion Battery
Windows 7 Home Premium (64bit)
"It formats the hard drive in the process, which would've gotten rid of the virus."
I have a very malicious virus since I havent rid of it yet. Its playing mind games! Im frustrated.
"If you suspect you may still have one, you need to perform a scan ASAP, before it gets any worse!"
It IS worse now as in I am not able to access my desktop! So I am not able to access the internet. Any other suggestions or Is this the end of me trying to fix my laptop. :(
I did the Dell Diagnostic anyways and everything seems to be working fine. Its the darn virus keeps turning my laptop off.
From experience, I've found that: “Beauty is in the eye of the beer-holder”!!
XPS M1730:
Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)
230W AC Adapter / 9-cell Lithium-Ion Battery
Windows 7 Home Premium (64bit)
How do I check to see if the virus is still there? It may be stiill there it takes a minute or more to remove programs or download programs. Maybe theres 1 virus still.
I have Webroot SpySweeper Antivirus and TrendMicro Anti2008. The reason why it didnt work as it was suppose to was the 2 viruses were occupying the laptop... I didnt know the Antivurses werent working to its full potential untill I went to get laptop checked.
(When I did the System Recovery the Owners manual was back on the desktop-- I mustve deleted the first time around.)
So is System Recovery the same thing as Dell Diagnostic? The last message I was told to CTRL F11.
For Dell Diagnostic its just <F12>
I was skimming the manual the manaul isnt that helpful. It needs a section that will help remove viruses.
Thanks for the helpful response!
Back up your data, power on, press CTRL-F11 once at the Dell screen and follow the prompts. Since the factory image is over two years out of date, be sure you run all Windows critical updates and install new antivirus software after restoring the system.