Highlighted
JamesLDN
1 Copper

XPS M1530 - Display fault (im guessing)

I experienced a problem with my XPS display, it wont come on at all from boot-up now, not even to show the BIOS screen. 
The date of manufacture (printed onto the laptop) states 07/12/09 which would mean that it is still under warranty if the one year product extension. 
it has the 8600gt chip in it, but an unable to phone dell as the times their lines are open are the same times that im in work, and even if I did get time to phone them, it would run out fairly quickly as i'll probably be put on hold.
What do you suggest I do?

0 Kudos
3 Replies
cgilley
2 Iron

Re: XPS M1530 - Display fault (im guessing)

The more diagnostics you do now, the less time with support.  If you have an external monitor, connect it.  If it displays, then your issue is the LCD.  If it does not, it probably is something on the motherboard.

For me, I never call Dell.  I pull up a chat window and work it that way.  Usually within 5 minutes I have the call logged and service on the way.

Funny, I am waiting at home now for the Dell Tech.  Motherboard #3 going in this afternoon (sent from my wife's Compaq).

0 Kudos
JamesLDN
1 Copper

Re: XPS M1530 - Display fault (im guessing)

I tried to connect an external monitor (HP1907) that i use with my external display... but still nothing.

 

I tried the chat window but they wont let me in with my service tag, and try to make me phone them.

 

 

0 Kudos
JamesLDN
1 Copper

Re: XPS M1530 - Display fault (im guessing)

Anyone from dell able to shed any light on what I can do next?

0 Kudos