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Last reply by 06-23-2013 Unsolved
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2 Bronze
2 Bronze

XPS Ultrabook 13 USB connection Issue

I just received my Ultrabook this week and have been USB connection issues ever since. I have been trying to connection a USB3 Western digital drive and a USB 1 drive. I contacted dell, they uninstalled the drivers and reinstalled the drivers from the website. It worked for a time, until the computer went to sleep. Now I have the same issue again. It happens on both ports, to 2 different working drives. Any help?

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Welcome to the community

Have you tried to check if BIOS is updated? Here is the link;

Download and run, make sure the ac adapter and battery is connected. After that re-install USB Chipset Drivers ;

Let me know of the results, thank you.

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