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vijaym1409
1 Copper

XPS l502x not charging (Charger Light shuts off when connected to the laptop )

I have a Dell XPS L502X, suddenly my laptop is not charging, when I switch on the charger there is blue indicator shown in the charger but as soon as I plug the charger in my laptop the blue light shuts off.

I have tried another charger but same thing happened. I have tried to use my laptop without battery but same problem.

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3 Replies
DELL-Akshatha M
4 Tellurium

RE: XPS l502x not charging (Charger Light shuts off when connected to the laptop )

Hi vijaym1409,

Thank you for writing to Dell Community Forum.

The issue is either with the motherboard or the DC-IN port of the system.

Can you check this adapter with another system to see if the light stays on when plugged into the system?

Kindest Regards,

DELL-Akshatha M

Social Media and Community Professional

#IWork4Dell

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
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vijaym1409
1 Copper

RE: XPS l502x not charging (Charger Light shuts off when connected to the laptop )

I have checked this charger with another system, it works fine. I have called technical support for this they are telling there is problem of reverse current. And DC port cost is ₹7000 and motherboard cost is ₹13000, why are you not repairing any parts just selling new ones for too much price.

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DELL-Akshatha M
4 Tellurium

RE: XPS l502x not charging (Charger Light shuts off when connected to the laptop )

Hi vijaym1409,

The parts are always swapped out with new parts as this is a company policy.

Do let us know if you want to go ahead with the repair.

Kindest Regards,

DELL-Akshatha M

Social Media and Community Professional

#IWork4Del

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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