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0x10_0x03
1 Copper

XPS15 9550 BSOD VIDEO_TDR_FAILURE igdkmd64.sys

The Intel HD Graphics 530 driver version 21.20.16.4590 permanently blue screens with the message:

VIDEO_TDR_FAILURE igdkmd64.sys

I managed to roll back the driver fast enough only in low resolution mode and with the touch screen, the flickering prevented me from using a mouse.

Working driver: 20.19.15.4483

Please stop distributing 21.20.16.4590

44 Replies
biale
1 Copper

RE: XPS15 9550 BSOD VIDEO_TDR_FAILURE igdkmd64.sys

I can confirm that 21.20.16.4590 is indeed faulty and results in a flickering screen that after a short while results in a BSOD with VIDEO_TDR_FAILURE. You should really consider to stop distributing this.

(XPS 15 here)

RE: XPS15 9550 BSOD VIDEO_TDR_FAILURE igdkmd64.sys

I also confirm this issue. I bought the max config (XPS 15 9550 with 32GB & 1TB NVMe SSD) for my business use in mid september 2016.

I recently started experiencing increasingly long periods of screen flickering shortly after updating to the latest stream of drivers and BIOS from Dell in late March early April up to the point where my machine consistently crashed (STOP CODE: VIDEO_TDR_FAILURE igdkmd64.sys) shortly after logging in making the machine completely unusable.

I then tried every type of restore option all the way to a full RESET and REINSTALL of Windows 10, with the exact same crashing behaviour.

I started believing that there might be a hardware problem. But when I booted to my Linux partition, I noticed that everything was perfectly fine. The BIOS Diagnostics also confirmed the HW was all fine.

FIX:

So I switched back to Windows 10 and proceed to disabling the Intel Graphics from the Device Manager, which gave me more stability but prevented the use of an external monitor (deal breaker for me). Finally, I downloaded the previous version of the Intel HD Graphics 530 (i.e. v20.19.15.4531) and everything worked even (single & dual monitor, no flickering, stable environment, etc.).

The problem then became the stupid Windows 10 Update that automatically fetches the latest buggy & crash prone driver for Intel HD Graphics 530 which brings back the systematic crashes and reboots.

So on the following boot, I had to use the device manager, disable the Intel HD Graphics 530 again, then right-click and select Properties and on the Driver Tab select Roll Back Driver and provide an explicit reason under Other which Intel /Dell will likely ignore...

Anyway, I guess I have stability again (by Windows' standard; I *NEVER* had such problems with any of my 3 Macbook Pros over 10+ years).

HTH, MT

Moorfield
1 Copper

RE: XPS15 9550 BSOD VIDEO_TDR_FAILURE igdkmd64.sys

Thank you so much for this. I have been struggling for 3 days with an XPS15 9550 flickering screen and regular VIDEO_TDR_FAILURE blue screen crashes. I went to Device Manager, Selected Intel(R) HD Graphics 530 driver. It was at version 21.20.16.4590. I selected roll back. It then went back to version 20.19.15.4454. Problem solved. My only concern now is how to stop auto update putting back the broken version.

oooredaiooo
1 Copper

RE: XPS15 9550 BSOD VIDEO_TDR_FAILURE igdkmd64.sys

I have a Dell XPS i7 4k 512gb SSD 9550 and I am having similar issues as the ones stated above. I think I downloaded it on 07/04 late at night and woke up the next day to these annoying persistent flickering issues which are most prominent on start-up, then seem to disappear after a minute of use. Dell Pro Support person got me to uninstall both GPU drivers(Intel and NVidia) from device manager with no change. He also got me to reset the computer, which also showed no change (note that I received a problem telling me all my files hadn't been removed). A dell technician is coming to repair my busted speaker so I will let you know if he manages to resolve this issue. I can't believe I'm already having these problems out of 10 days of use. Wow.

daielf
1 Copper

RE: XPS15 9550 BSOD VIDEO_TDR_FAILURE igdkmd64.sys

Same issue here, and I've been struggling for a few days installing/uninstalling drivers hoping it fix the issues, as the laptop is near unusable. So far rolling back my drivers to beta version 21.20.16.4614 seemed to solve the issue with the BSOD and screen flashing. Hopefully Dell addresses the driver issues with a stable version.

SaturnV_
1 Copper

RE: XPS15 9550 BSOD VIDEO_TDR_FAILURE igdkmd64.sys

Thank you! I had this problem for so long and reverting to 20.19.15.4483 totally fixed it. Many thanks.

0 Kudos
0x10_0x03
1 Copper

RE: XPS15 9550 BSOD VIDEO_TDR_FAILURE igdkmd64.sys

I have no idea who accepted an answer here. The only acceptable answer would be from dell update stopping to bother me to update that driver.

RE: XPS15 9550 BSOD VIDEO_TDR_FAILURE igdkmd64.sys

I have a Dell Precision 5510 Notebook with Xeon processor and NVidia + Intel graphics. The problem is that the Intel graphics is default and NVidia can only be used for selected applications. Like you I started experiencing the flickering annd blue screen after the latest update.

0 Kudos
Jan311
1 Copper

RE: XPS15 9550 BSOD VIDEO_TDR_FAILURE igdkmd64.sys

DELL XPS 9550 32GB 1TB

I have been having flickering issue every now and then ever since I bought the laptop. Had the same problem after the upgrade in early April, upgraded all the drivers and still the same problem. Contacted dell and they changed the mother board and still had the same problem. Just fixed the problem after reading this thread. Almost forgot to add that also tried, soft reset and hard reset but nothing worked.

Thank you!

Flickering Intel HD Graphics 530: 21.20.16.4590

Fixed version: 20.19.15.4531