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nibhelim81
1 Copper

XPS15 9550 sounds goes away when using headphones

hi,

the sound of the laptop works fine, but when I insert the headphones jack the sound goes away. 

even if I remove the headphones the sound doesnt come back. I have to restart the computer to have the sound back (both with or without headphones). 

any suggestion?

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Jim Coates
6 Gallium

RE: XPS15 9550 sounds goes away when using headphones

Hello. It seems to be a common problem with that model that Dell has not addressed. See this thread, XPS 9550 Headphone/audio issue.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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