the sound of the laptop works fine, but when I insert the headphones jack the sound goes away.
even if I remove the headphones the sound doesnt come back. I have to restart the computer to have the sound back (both with or without headphones).
Hello. It seems to be a common problem with that model that Dell has not addressed. See this thread, XPS 9550 Headphone/audio issue.
Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04