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2 Bronze

XPS15 9560 - Slow user account switching

I have a new XPS 15 9560. For some reason, switching user accounts is very slow. Both accounts are Microsoft user accounts. With both logged on, switching takes about 45 seconds. During this time the screen is black and the mouse pointer is active. I've updated the display driver but that made no difference. Any thoughts on what's happening here?

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10 Diamond

RE: XPS15 9560 - Slow user account switching

Try creating a pair of local user accounts (separate from the Microsoft-validated ones).  Do they switch quickly?  If so, the problem is likely with the network connection or Microsoft's validation servers.  If not, it could be a system problem.

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RE: XPS15 9560 - Slow user account switching

Thanks. Before I try that, which I'd rather not do to avoid cluttering up my machine, here's a little more information. With both accounts logged on, the switching is guick from the Administrator account to the non-admin. The problem occurs when switching back to the Administrator account. Screen goes black and it takes almost a minute.

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RE: XPS15 9560 - Slow user account switching

It may depend upon how much data is stored in the user profile - the more things there are on the desktop, the longer the switch will take to make.

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RE: XPS15 9560 - Slow user account switching

It's a new computer so there's nothing on the desktop but the trash can. And it's empty. Also noticed that logging in to the Admin account is fast. It's only when switching to the Admin account when it's already logged in that the problem occurs. I have a 5 year old Sony Vaio laptop with the same account structure and it does not exhibit the problem despite being very slow and sluggish for most other things.

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10 Diamond

RE: XPS15 9560 - Slow user account switching

Does the system have McAfee antivirus running?

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2 Bronze

RE: XPS15 9560 - Slow user account switching

Yes, actually. It's the 30 day trial. Could that be causing the problem?

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RE: XPS15 9560 - Slow user account switching

Yes, indeed - it can.

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RE: XPS15 9560 - Slow user account switching

Ok, I turned off McAfee to see if that helped and it made no difference. Perhaps uninstalling it would correct the problem but I'm not doing that on  a hunch. Why do you think McAfee may be causing the problem? Btw, it turns out it's a one year subscription, not 30 days.

This is a very strange problem. It literally takes a full minute with a black screen to switch accounts.

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10 Diamond

RE: XPS15 9560 - Slow user account switching

Given all that McAfee loads on startup (per user), it's very possibly the cause (look at all the services that are tied to McAfee).

I would also strongly suggest verifying  that locally authenticated accounts do the same as Microsoft authenticated ones.  You can easily delete the test accounts once done.

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