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TCBra2015
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XPS15 Keyboard Not Working

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The laptop keyboard stops working after I log on. It works for initial login then stops for everything after the start page icons come up. 

The screen-touch keyboard works (what I am using now) but the hard keyboard does not.

This happened a year or so ago and I called Dell support back then, but I can't remember what the solution was.  However, when I called Dell this time a couple weeks ago the level 2 tech could not fix it. Two separate 4 hour sessions and he gave up.  He thought it might be some corruption in my user profile, and told me he would research and call me back - but it's been three weeks and he has not called. So, I thought maybe someone else might know what to do about this.

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TCBra2015
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RE: XPS15 Keyboard Not Working

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For what it is worth, I tried the solution posted on 30 December 2015 for the similar dead keyboard problem for Inspirons: Turn off the keyboard filter.

It worked. This XPS 15 keyboard now functions correctly after I log in.

thnx

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TCBra2015
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RE: XPS15 Keyboard Not Working

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Anyone?

Will the solution for this problem posted for Inspirons work for XPS 15s?

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TCBra2015
1 Copper

RE: XPS15 Keyboard Not Working

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For what it is worth, I tried the solution posted on 30 December 2015 for the similar dead keyboard problem for Inspirons: Turn off the keyboard filter.

It worked. This XPS 15 keyboard now functions correctly after I log in.

thnx

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RE: XPS15 Keyboard Not Working

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emoticon.BigSmile.title

Thanks TCBra2015's for sharing a solution for a dead keyboard. I'm posting a link for other can see.

Turn Keyboard Filter on or off:

msdn.microsoft.com/.../mt614752(v=vs.85).aspx

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