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December 25th, 2012 12:00

XPS15 L521X

Help! The brand new computer we bought for my daughter's Christmas present won't go past the DELL screen. Any ideas please?

1.3K Posts

December 25th, 2012 12:00

Hi Zee6,

Kindly follow the steps given below and revert.

1. Restart the laptop and start tapping the F2 key at the Dell logo for enter the BIOS.
2. Navigate to the “Advanced” menu.
3. Change the SATA operation/selection in BIOS from Intel Smart Response to AHCI.
4. Press F10 to save changes and exit.
5. Reboot the system.
6. Go back into the BIOS by tapping the F2 key and change the SATA operation/selection in BIOS from AHCI to Intel Smart Response.
7. Save changes and exit by pressing the F10 key.
8. Reboot the system and it should boot normally into Windows.

2 Posts

December 25th, 2012 13:00

Thank you!!

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