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Butternuts
1 Copper

XPS15 error: "Display driver stopped responding and has recovered"

Hi.

I have an XPS15 that has been "upgraded" to Windows 10 but I am constantly getting this error. I have attempted to find updated drivers, and I found one from Sept. 2015, but I'm still getting the same problem. It is incredibly frustrating. Help. 

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6 Replies
Moderator
Moderator

RE: XPS15 error: "Display driver stopped responding and has recovered"

Hi BUTTERNUTS,

What is the exact system model? When did the issue start? Was the issue seen when the system was on Win 8 or only after you upgraded to Win 10?

If the system was working fine earlier while on Win 10, then perform a system restore to restore the system to a point where it was working fine - http://bit.ly/1JEw2ov

For XPS 9530:

Update the BIOS - http://dell.to/1Qpam2M and reinstall the Intel video driver from the same site. If the issue persists, then uninstall the existing video driver and install the driver from Intel site - http://intel.ly/1h4oaGT

For XPS 9550:

Update the BIOS - http://dell.to/1XOjEeg and reinstall the Intel video driver from the same site. If the issue persists, then uninstall the existing video driver and install the driver from Intel site - http://intel.ly/1qEcrCW

If the issue is not resolved, then create a new local admin account and check - http://bit.ly/1JoFhcw

If the issue is seen only on Win 10 and was working fine on Win 8.1, then downgrade to Win8.1 and check - http://bit.ly/1RMaCdK

You could later perform a clean install of Win10 and check - http://bit.ly/1VxGDgb

Keep us updated.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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CountryHouse55
1 Copper

RE: XPS15 error: "Display driver stopped responding and has recovered"

I have a brand new 5559 Dell laptop and have been getting this same error issue. I have only had this computer for a couple months and it has been doing it since I bought it. I don't understand why a brand new top of the line laptop would be having this problem. It also says in the error message: HD display driver....so what do I do now? Help please.

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DFW User
1 Copper

RE: XPS15 error: "Display driver stopped responding and has recovered"

I just bought a brand new 5000 series Dell Laptop two weeks ago and I also get this same error.   I have not had time to call them.   Perhaps they will resolve through this forum??

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Moderator
Moderator

RE: XPS15 error: "Display driver stopped responding and has recovered"

Hi COUNTRYHOUSE55,

What is the current OS installed on the system?

Download the Intel drivers from - http://intel.ly/1RdHykJ - for your OS. Uninstall the existing drivers from device manager and from programs and features.

Update the BIOS - http://dell.to/1TZqnDE - restart the system and then install the new video drivers.

Also, try the steps as listed in my previous post.

Keep us updated.

 

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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Moderator
Moderator

RE: XPS15 error: "Display driver stopped responding and has recovered"

Hi DFW USER,

What is the exact system model? What is the current OS installed on the system?

Update the BIOS - http://dell.to/1n3X2po - enter the service tag and download the BIOS, update and restart the machine and check.

Also, download and reinstall the video drivers from the same site above or from the vendor site - https://downloadcenter.intel.com/

Also, try the steps as advised in my previous post.

If the issue is not resolved, then run a stress test on the system - http://dell.to/1Lj1alh 

Keep us updated.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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johnptd
3 Silver

RE: XPS15 error: "Display driver stopped responding and has recovered"

 I have been getting that problem for several months on my 5 month old XPS 15 9550. I have upgraded to the latest BIOS and the latest drivers from the Dell site. The latest Intel driver from Dell did resolve some issues I was having but not all. I have a post on the subject here (You win some, you lose some...) with more details. Hopefully Intel will finally fix this driver.

JohnD

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