got this laptop at christmas and would'nt switch on and load up. dell support have had numerous goes at it and finally sent me the operating system disc. Over a month later and the laptop randomly freezes and switches off. i've dedicaed a lot of time to this laptop and got nowhere. iIve bought a cheap HP to tide me over in the meantime. Today a dellsupport representative said i was going to get a refund. Later today a woman rang saying i was'nt eligable for a refund and she would email me putting it in writing with what they were prepared to do . No email yet.
Lets see what happens tomorrow. i'm writing this on the HP COS THE XPS WON'T STAY ON LONG ENOUGH.!!!