dunc1
1 Copper

XPS501X SWITCHES OFF OR FREEZES.

got this laptop at christmas and would'nt switch on and load up. dell support have had numerous goes at it and finally sent me the operating system disc. Over a month later and the laptop randomly freezes and switches off. i've dedicaed a lot of time to this laptop and got nowhere. iIve bought a cheap HP to tide me over in the meantime. Today a dellsupport representative said i was going to get a refund. Later today a woman rang saying i was'nt eligable for a refund and she would email me putting it in writing with what they were prepared to do . No email yet.

Lets see what happens tomorrow. i'm writing this on the HP COS THE XPS WON'T STAY ON LONG ENOUGH.!!!

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1 Reply

Re: XPS501X SWITCHES OFF OR FREEZES.

I am sorry to hear that you have had such a problem with the new XPS.  I have sent you a friends request so that we may discuss the matter further if you wish.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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