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Last reply by 06-07-2017 Solved
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6178

XPS9560 Bios 1.2.4 bricking systems

Just a heads up I updated the BIOS and the system hung on the BIOS screen, pressing F12 or F2 resulted in the blue bar but the system didn't progress to BIOS of the boot selection screen, caps lock was responsive.

The system seemed to be soft bricked.

The way out for me and the only other person I know to update was to hold the fn key when powering up, this forced a system reboot again and it went back to windows.

As the soft brick can be reproduced by the 2nd person to update I suggest Dell pull this update and people don't update as this may render the system unusable.

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2 Bronze
2 Bronze
1032

Hi Justin,

Thanks for the follow-up. To your question, no, I do not require additional assistance. The system has continued to work as expected once I used the 'Diagnostic Boot Mode' to restore function. I have accepted your friend request if you want to get any additional information from the system (motherboard revision, service tag, etc.)

Thanks!

Moderator
1032

Understood Rboerner. Your feedback is being used for my investigation. It is appreciated.

So far I've updated our lab's 9560 to 1.2.4 and it went just fine. I'm continuing to work on this however and will post updates when I can.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


Moderator
1032

@Community,

As you're probably already aware 1.3.3 was released on May 12th. I haven't seen any reports of it bricking systems so far. 

1.2.4 is still available on ftp and will not be pulled. We did not find enough cases where 1.2.4 was causing issues.

Please continue to participate and leverage the Dell Community forums. You're also welcome to request engagement by Dell in the community forums by messaging us @DellCaresPro.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


3 Argentum
3123

Glad to see Dell supports as bad as ever!

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