Unsolved
This post is more than 5 years old
8 Posts
0
599868
Xps 12 High-Pitched sound
Anyone solved the high-pitched sound from the notebook?
I assume is the coil whine sound that's under the keyboard.
It's irritating and I just got my xps12 2days ago!!!
Someone please help me!
Thanks!
martin_rm
20 Posts
0
September 29th, 2013 11:00
The noise seems to go away/dimishish when you touch the screen and say move something around on your desktop via touch.
martin_rm
20 Posts
0
September 29th, 2013 12:00
I almost want to put tape over the auto rotate button so that it holds it down and gets rid of the noise. There is nothing like sitting in a quiet room trying to read on your computer and be interrupted but a constant high pitch noise.
atLL
3 Posts
0
September 29th, 2013 12:00
Similar to martin_rm. When I open a program e.g. an adobe file or google chrome, the nose reduces significantly while the program is opening. Once it opens, the noise returns. That very high pitched noise...
martin_rm
20 Posts
0
September 29th, 2013 13:00
I have the older 9Q23 Model with A07 BIOS, i believe the 9Q33 fixed this problem. Yea if dell was willing to swap computers i would do that. I would even pay. . . to a point to have this fixed (Or upgrade to the 9Q33 without the problem ;) ) even though it is still covered by my warrenty. At this point it just does not seem like there is a clear wayto fix this problem as its a design or hardware flaw? Since swapping computer is pretty much a recall i dont see dell doing this as it would cost too much money, and its all about money.
It seens like there has been many problems with the 9Q23, from day one my wireless driver has not worked right, i cant use Widi without it crashing, my wifi will disconnect every so often and i have to manually reconnect. Overheating and the fan constantly runs. Its a shame because this is an absolutly beautiful machine, better than any mac! Build quality is great, weight, and feel is unsurpassable hence why they kept the same design from last year to this year.
When push comes to shove im up for anything that will fix this problem. I thought i could live with it, however when im sitting in lecture and people comment what's the high pitch noise? I cant help to just shut off my computer so people dont notice/complain.
191y
35 Posts
0
September 29th, 2013 13:00
Yeah, annoying!
Would you guys be willing to swap your laptops for new ones? If Dell brought you a brand new one, tested it to show you the noise wasn't there, then swapped your SSD with the new one and tested both machines to show that the new one was still good but the old one was still bad, would that be a solution? You'd end with a new machine, except for the SSD with all your software and data.
I guess there may be some product activation issues, but I'm sure Dell could assist with that.
If that's a good enough fix, I suggest you state it here so Dell can follow up.
Do you both have 9Q33 models with A02 BIOS?
martin_rm
20 Posts
0
September 29th, 2013 14:00
Any suggustions of who i should get in contact with? Thats part of the reason i posted here, ive already send a message to Terry
191y
35 Posts
0
September 29th, 2013 14:00
Hi martin_rm,
Too bad! Not familiar with the 9Q23 - mine is a 9Q33. They haven't fully solved these problems in the 9Q33, but mine is much better than what most people report here. My noise only seems to happen when it's cold, or as the battery gets to almost fully charged - apart from the weird power adapter problems reported earlier.
Don't know but I'm guessing the difference between the 23 and 33 is the CPU. Ours use the Haswell CPU, which uses much less power so doesn't get hot - the fan hardly runs.
All I can say is try to get Dell to fix it while you still have some warranty left. It must be fixable, or everyone would be complaining. I don't believe all the 9Q23 models have this problem either.
martin_rm
20 Posts
0
September 29th, 2013 17:00
I'm having a dell technician come out to diagnose the problem. Dell customer service is great.
191y
35 Posts
0
September 29th, 2013 20:00
Cool. Good Luck!
Tell us how it goes...
martin_rm
20 Posts
0
October 1st, 2013 14:00
Had the motherboard, power supply, wifi card, heat sink, LCD (as well as my carbon fiber shell), Battery all replaced and still have the noise :( Im having the fan being replaced next. If none of this works im hopefully going to get a new machine. On the downside my new screen has severe screen bleeding so i'll have to have that replaced again. My Tech was great however, props to dell for sending him out here.
191y
35 Posts
0
October 1st, 2013 15:00
Wow! What else can I say?
At least you are getting action! But it sounds like it would have been far easier, cheaper and more effective just to give you the new machine.
Obviously an elusive problem. If the fan cures it, I will be truly amazed. On my machine, usually, the fan isn't even running when it makes the noise, so if the fan is NOT running, but IS making the noise, there must be a design problem which sends weak, high frequency power pulses to the fan, which are not sufficient to drive the fan, but which cause it to make noise.
My guess is that whatever part was causing the noise before has been replaced with a new part with the same fault. Or, there are multiple parts which make noise, and you've got rid of one but gained another.
The question is, can you discern any difference in the sound now from the sound it was making before? Does it sound exactly the same, and is it still coming from the same place?
My suggestion for trying to locate the exact source of the noise is to take a sheet of ordinary printer paper and roll and tape it up into a tube about 3/4" diameter. (You may even want to get fancy and roll it into a cone so the small end fits your ear, and trim off the rough ends.) Use this as a pinpoint listening tube, to scan around your laptop for the source. With luck, you'll be able to find the exact spot where it's loudest. Then, if possible, find out what's under there. This would be good to do while the Tech has it apart, if he can power it up in that state.
I guess the only parts not replaced are your keyboard and SSD? Maybe he needs to swap those as well, just to confirm they aren't the source.
We await the next exciting installment!
191y
35 Posts
0
October 1st, 2013 15:00
Ok, JFTR, I took my own advice.
The paper cone works very well. I can now hear noises that are not audible with the naked ear.
What I've found is that the fan motor is centred about under the "Q" key, and that a faint High Pitched noise is present continually, even on my PC. Only, in my case, it's too quiet to be detected without the paper cone. That noise comes from the opposite end of the keyboard from the fan, somewhere just north of the 'Enter' key. I think it's in a slightly different place from the other noise I reported previously.
martin_rm
20 Posts
0
October 1st, 2013 16:00
My noise is coming from between the "O" and 'I' key. Its definetly noticable from the naked ear and is mare than noticable using the cone trick. The pitch does change when i plug in the power cord. I also have a faint high pitch noise coming from the "Q" key, but its much less than the other location. I just want to return this laptop and but the 9Q33 so i can be done with this annoying noise. It sounds like the 9Q33 is not nearly as bad as mine.
atLL
3 Posts
0
October 3rd, 2013 00:00
My XPS 12 is also a 9Q23. I had a technician come over today from Dell and he determined that it was the SSD card that was causing the problem. When it was removed, the sound disappeared but when he placed it back, it returned.
The technician will be coming again next week to replace the SSD and see if the problem persists. He told me that if my laptop goes through 4 service technicians while having the same problem (e.g. high pitched noise) and it is still not fixed. Dell will send my laptop to the warehouse where the people there will take a closer look at it to fix the problem, if it's not fixed there. Then they will send me a replacement machine.
I'll keep you guys updated if changing the SSD solves my problem.
martin_rm
20 Posts
0
October 3rd, 2013 07:00
Where is your noise coming from? Use the cone trick to find the location in reference to the keyboard. My "main" noise isnt coming at all from the SSD location, i do have a lesser high pitch noise over the SSD which could be similar to yours however my main one seems to be a different problem. I would like to know what the results are once its booted up on the new SSD since you arnt really booting into anything when you removed the SSD it could be a null test since the machine isnt running all of its compoenents at that point. Id be curious to run a hardware test while in the BIOS without the SSD and see what happens to the noise. Keep up all updated as we are all in the same boat. I have a technician coming out today so ill have him run the same test.