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Xps 15 9550 Black Screen after BIOS update
I have had my machine since November I think and have never had an issue or a crash. Earlier today I updated the BIOS for the improved battery life I have been hearing about from version 1.0.05 (I think, it was not x.xx.15 it was the one before that) to the most recent x.xx.19 version. Noticed a definite improvement in battery life of about 1.5 hours however since then my machine has crashed to a black screen 4 times. When it crashes the screen turns black (Not off), and the keyboard lights light up when I use the keyboard but none of the keys are responsive. The first time after powering on my wifi would not be recognized but I restarted and that issue fixed itself. Is there anything I can do to fix this, I do not have time to send my machine in for a motherboard replacement as I code on it daily and it would be a massive pain in the *** to lose for an extended period of time. I can provide more details if needed.
andre.adc
2 Posts
2
March 1st, 2016 09:00
I had also the same problem. To solve the problem you can download the bios version 1.1.15 and downgrade your bios. This is what I have done today after a call with Dell.
Now my laptop is running quite stable. So I think there is an issue with the bios version1.1.19.
Use the next link: www.dell.com/.../DriversDetails
kind regards,
André
LSUFAN51
4 Operator
4 Operator
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6.4K Posts
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February 26th, 2016 08:00
" When it crashes the screen turns black (Not off), and the keyboard lights light up when I use the keyboard but none of the keys are responsive ".
:emotion-2:
I like to suggest you run the Diagnostic tool on your computer by following the steps below:
1. Turn off computer
2. Power on computer, quickly tap the F12 key continuously. You should see the Diagnostic screen.
3. Watch video below
Running Dell F12 Preboot Diagnostics
www.youtube.com/watch
LSUFAN51
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6.4K Posts
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February 26th, 2016 08:00
" I do not have time to send my machine in for a motherboard replacement "
:emotion-2:
Why do you already feel the system need a motherboard ? Someone told you need one and you just looking for a second opinion? By the way, do you hear a series of beeps ?
bradyj96
3 Posts
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February 26th, 2016 10:00
I found some similar questions through the search function and people were saying that was what Dell recommended they do.
brotherhutch
2 Posts
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February 27th, 2016 21:00
Do you have any update to this? I think I have the exact same issue.
brotherhutch
2 Posts
0
March 1st, 2016 15:00
Works! Thank you :)