1 Nickel

amd radeon r5 m335 crash while gaming

My computer, a laptop, crashes every time I play a game. The times into gameplay are inconsistent, however it does it for both high-end games like skyrim and fallout as well as lower end games that should run fine. 

Inspiron 5559
OS: Win 10 Pro, 64-bit 
Processor: Intel(R) Core i7-6500U CPU @ 2.50 GHz 2.60 GHz
GPU: AMD Radeon R5 M335 4GB
Processor graphics: Intel HD graphics 520
Hard Drive: 453 GB used of 931 GB

It shuts off by simply going black and turning off. (note: when I power it up, the monitor usually doesn't turn on i have to forcefully restart it again)

1 Reply
6 Indium

RE: amd radeon r5 m335 crash while gaming

My Inspiron 5559 has been NOTHING but problems since the day I bought it. I've bought many computers from Dell over the years, and compared to my 3 other Dells which currently work, the i5559 is a piece of ***. I should have returned it, but I had faith that it would be okay in time, and it wasn't. I'm beginning to think the random crashes may be related to the graphics card, but at this point, not much would surprise me. A thousand dollars wasted.