Thanks for writing to us.
Does the machine have a backlit keyboard? When was the last time did it work?
You can update the quickset drivers from support.euro.dell.com and check if it works.
Do PM us the system tag# by clicking on my name in blue and then select send a private message.
Hi, yes the machine has a backlit keyboard, i can see it light up during boot up. Other than that it never lights up (regardless of room light condition)
Hi Nice to hear from you.
Please update the quickset driver from the below link under applications.
chose your operating system before updating.
let us know how it goes.