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Proctor_11
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backlit keyboard not working - dell xps l502x

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i have tryed the mobility centre the setting for the backlit eyboard is on and bright with never for sleep option. i have charger plugged in and still nothing. tryed restarting and putting to sleep and waking up like it said in another thread but no luck.

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Moderator
Moderator

Re: backlit keyboard not working - dell xps l502x

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Hi  Proctor_11,

Welcome to the Community,

Is the Dell QuickSet utility already installed on your system? If yes,try uninstalling and reinstalling it (if it is not installed,install it and check if the backlit  keyboard starts working)

Use this link below to download and reinstall :

www.dell.com/.../xps-l502x

When was the last time it was working? Did you reinstall Windows on your system?

Thank You

Dell | Social Media Outreach | Global Social Media & Community




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Proctor_11
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Re: backlit keyboard not working - dell xps l502x

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windows was reinstalled recently

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Proctor_11
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Re: backlit keyboard not working - dell xps l502x

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re insALLED and no luck tryed sleep again etc

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Moderator
Moderator

Re: backlit keyboard not working - dell xps l502x

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Was the backlit on the keyboard working before reinstalling Windows?

After reinstalling Windows you need to reinstall drivers in the correct order as given in the link below :

support.dell.com/.../document

Some devices may not function properly if the drivers are installed out of order.If the backlit stopped working after reinstalling Windows,than you may have to reinstall Windows and reinstall the drivers in the correct order.

Dell | Social Media Outreach | Global Social Media & Community




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Proctor_11
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Re: backlit keyboard not working - dell xps l502x

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it came this way from you i got it refurbished from you

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alberto786
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Re: backlit keyboard not working - dell xps l502x

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I recently installed a backlighted keyboard (pvdg3) and I noticed that some keys are not working, like enter key,backspace,space bar, my questions is , do I need to reinstall driver for keyboard? They claim is new from factory and that it was tested before shipping,

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Moderator
Moderator

Re: backlit keyboard not working - dell xps l502x

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Proctor_11,

 

I own a Dell XPS L501x and if your system is similar, the backlit keyboard may not retain the settings. It would probably default back to 1 minute, then next time you shut down on battery.

 

Press the Windows key and the X Keys at the same time.

 

Click on the little square in the Keyboard Brightness on area. You should see...

 

If you do not have anything in the Windows Mobility Center, then try going to Drivers & Downloads enter your service tag number, select your operating system, under applications, download and install Dell QuickSet

 

 

Rick

 

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Proctor_11
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Re: backlit keyboard not working - dell xps l502x

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already done this rick and still wont work tryed that driver too and no luck. is ther a specific driver for the back lit  keyboard?

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Moderator
Moderator

Re: backlit keyboard not working - dell xps l502x

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Hi  Proctor_11,

Please private message me your system service tag number.To private message click on my user name,click start conversation.

I will check your system details and get back to you.

Thank You

Dell | Social Media Outreach | Global Social Media & Community




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