My Inspiron 13 7348 ( servic tag 4w6yj52)was physically damaged.
one of the two hinges between the display unit and the base assembly had detached from its cover and parts of the plastics were broken (1. Display BackCover, 2. base assembly.)
1. I uninstalled the base assembly cover
2. I uninstalled the Display BackCover.
then I could clearly see the damaged parts
I opened a service request at Dell site. then I was talking to the part list sale department.
I send them the photos of uninstalled parts (1 & 2)
I asked Dell to have the price for these two parts.
I wanted to purchase these two "Display BackCover & base assembly " (with some attachments on them)
Surprisingly they to force me to buy the whole display unit which includes the SCREEN and costs about 200$
The Display BackCovly was easily uninstalled , with the guide of the user-manual doc.
I did not succeded to convince DELL that the back-display-cover, should be sold separately
the Laptop works OK, with the ability to move the display.
Solved! Go to Solution.
As is common on hybrid systems, the entire top assembly is fused together with adhesive. It's all but impossible to disassemble the upper assembly without destroying the glass, LCD and/or defacing the back plastic - as Dell informed you, the entire upper half of the system must be replaced as a single unit.
You'll find this design very common these days on all systems of this type.
again I myself uninstalled the Display Back Cover, I can send you a picture of the uninstalled cover.
In the user manual, of Inspiron -13 ,l there is a short description how to uninstall it , and i had been working according to these instructions.
Members of the forum, Please, I am asking for your support to convince DELL to allow me to buy just the
"Display Back Cover" of my Inspiron 13 7348 Laptop (instead the whole screen unit for ~200$)
Dell had to be more
The following is a complain from "CONSUMERAFFAIRS" site
written by dan of Torrance, CA on July 4, 2016
which is very similar to my problem, and according to the price (265$) they did not replace the screen in contrast to my case, where they try to force me to purchase a new screen to the laptop
Your Answer was helpful.
In the WARESPHERE site I have seen the picture of the Display back cover, and its the plastic itself only',
While I need the cover with all its installations on it especially the two attached hinges,
So I believe that I need the "display assembly"
What is the price of the: "display assembly" at Dell Sore
Is the case (assembly frame and various covers ) of the "Inspipron 13 7353" are the same as of the "Inspiron 13 7348"