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lucas34150
1 Copper

battery charging problem

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Hello.
I have a problem on my pc alienware 17.
the battery is not charging, it remains a 2% charge and there mark plugged in but not charging

I read that I had to put my bios update, but with less than 10% he does not want this update, I try administrator mode with command / forceit

but it does not work.
help me please

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3 Solutions

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9 Rhodium

RE: battery charging problem

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Check setup (F2 at powerup).  If the AC adapter isn't recognized (shows unknown), the battery won't charge.

If that's the case, the first thing to do is try a new OEM Dell AC adapter.

If that doesn't solve it, the system needs an internal repair - sometimes, a shop can solder in a new DC jack (it's part of the mainboard) -- otherwise, the mainboard will need to be replaced.

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lucas34150
1 Copper

RE: battery charging problem

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lucas34150
1 Copper

RE: battery charging problem

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salvation
it's good I opened the hood, remove the battery and then I turn on the pc
I tin the computer, I go up the battery and charging

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3 Replies
9 Rhodium

RE: battery charging problem

Jump to solution

Check setup (F2 at powerup).  If the AC adapter isn't recognized (shows unknown), the battery won't charge.

If that's the case, the first thing to do is try a new OEM Dell AC adapter.

If that doesn't solve it, the system needs an internal repair - sometimes, a shop can solder in a new DC jack (it's part of the mainboard) -- otherwise, the mainboard will need to be replaced.

0 Kudos
lucas34150
1 Copper

RE: battery charging problem

Jump to solution

0 Kudos
lucas34150
1 Copper

RE: battery charging problem

Jump to solution

salvation
it's good I opened the hood, remove the battery and then I turn on the pc
I tin the computer, I go up the battery and charging

0 Kudos