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batttery is not Charging

The Ac Power adopter wattage and Type can not be determining.
The bettery may Not Chage ???

The above statement is coming in start when i start my laptop and the bettery is not getting charged when i plug out the cable the laptop turn off imedietiely please tell me a solution to fix this i bought this product 2 months ago

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1 Reply

RE: batttery is not Charging

Hi FAHAD0606,

What is the exact system model?

Are you using an original Dell Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible? Could you check this adapter on another system if possible?

Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.

Please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Keep us updated.

Thanks and Regards,
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