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juale
1 Copper

black screen after installing Intel HD Graphics 4600

As soon as I install Intel HD Graphics 4600 in my Dell Latitude E6540the screen goes black and after rebooting, it goes black again right after Windows is booted.

Here is everything I tried:

clean installed Windows 7(original Dell USB drive recovery media)

clean installed Windows 10

install all Windows Updates and drivers from Windows Updates

Install latest drivers manually from dell.com 

Install latest (2017) drivers from intel.com

Screen works fine in Safe Mode and if I disable Intel HD Graphics 4600 in device manager, Windows boots normally and screen works. 

Bios version is A09 . 

I tried a bios update. In Windows mode, or Dos mode. the operation goes through: restart. but the update process is no longer running. go directly into the windows boot mode.
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Community Manager
Community Manager

RE: black screen after installing Intel HD Graphics 4600

Hi juale,

Thanks for posting.

Were you able to install the drivers in the correct order?  Here is some information from the Dell Knowledge base you may find helpful.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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